TDECU Visa^® Debit Cards

Frequently Asked Questions
 

Which TDECU checking accounts include a debit card?

You can request a TDECU debit card for the following checking accounts: High-Yield Checking, Classic Checking, Forward Checking, Restart Checking, Elements Checking, Small Business Checking and Non-Profit Checking.

How can I order a TDECU Visa^® Debit Card?

You can request a debit card by:

• Selecting the Debit Card option when opening a new TDECU checking account
• Calling us at (800) 839-1154
• Visiting your local Member Center
• Sending us a secure message via TDECU Digital Banking

Please note that the University of Houston debit card is only available at our University of Houston Member Center.

How long does it take to receive a new TDECU Visa^® Debit Card?

Debit cards requested during the online application process, by phone call, or by secure message via TDECU Digital Banking, will arrive by mail in 5 to 7 business days. You also have the option to request your debit card at a TDECU Member Center, where we can instantly issue a card for you during your visit.

How do I notify TDECU of my upcoming travel plans?

For debit cards, notify TDECU at least two business days before your departure by sending Member Care a secure message in TDECU Digital Banking, or calling the number on the back of your card and providing the dates of your travel and the destination.

How do I add a travel notification to my card(s)?

1. Log into TDECU Digital Banking
2. Click on Service Center from the Navigation Menu
3. Click on Manage Cards
4. Click on Travel Notifications

• • When setting up a new travel alert you will complete the following:
    • Select the Card
    • Enter Departure Date and Return Date
    • Select Domestic; can enter up to 10 states or select international travel and enter up to 10 countries
    • Enter a traveling contact number
  • From the Travel Notifications screen, you can select one or more cards to include in the travel notification. Add multiple travel destinations — both domestic and international. Remove upcoming travel dates if trips are cancelled or postponed.

How can I easily monitor my debit card transactions?

You can stay on top of your debit card transactions by:

• Signing up for Visa Purchase Alerts
• Using the TDECU Digital Banking app

Visa Purchase Alerts help you monitor your spending and detect fraudulent debit card activity in real-time. The TDECU Digital Banking app also offers a variety of alerts to help you track transactions made to your account, while also giving you the ability to monitor your account balances, at anytime, from anywhere.

How do I temporarily disable and re-enable my Debit Card?

• Start by selecting the Service Center button followed by the Manage Cards option. You can then swipe the toggle to temporarily disable your card from either the Card Services screen or Card Details screen.
• Disabling your card will prevent any further transactions but will not permanently deactivate your card.
• You may disable or re-enable your card at your leisure which will take effect immediately. However, pre-authorized and/or reoccurring charges, such as Netflix, Spotify, or a phone bill may still be debited while your card is disabled.
• To re-enable your card, simply swipe the same toggle to re-enable the card.

How do I activate my new Debit Card?

1. Log into TDECU Digital Banking
2. Click on Service Center from the Navigation Menu
3. Click on Manage Cards
4. Tap on card and enter: Exp Month, Exp Year & CVV that is located on the back of the physical card
5. Click Activate

• • Activation may only happen once you receive your new card.
  • Management of your card may only happen once you have received and activated your new card.

How do I report my card lost or stolen?

1. Log into TDECU Digital Banking
2. Click on Service Center from the Navigation Menu
3. Click on Manage Cards
4. Tap on card or click on Card Details
5. Click on Report Lost or Stolen

• • When reporting a card lost or stolen you will need to complete a short questionnaire. This information will be used to alert TDECU of any potential fraud on the account.
  • Once submitted, your card will be permanently deactivated. TDECU will mail a new credit card to your current address on file. To receive a new debit card, send a secured message via Digital Banking, call Member Care, or visit your nearest branch.
  • Once you report your card lost or stolen, the card will appear in a Lost or Stolen status within Digital Banking. When you log back in the card will no longer appear in the Card Management module.

Can I request a new PIN for my Debit Card with the Card Management module?

No, please call the phone number (855) 898-7287 to reset or set up your PIN.

What if my card is set to expire?

A new card will be mailed to you and will arrive before the expiration date.

What should a Member do if they suspect fraudulent activity on their account?

We take protecting our Members’ finances seriously. If a TDECU debit or credit card has been lost or stolen, or an account has been compromised, it is important for you to take the following steps:

Compromised Debit Card:

1. Immediately report the fraud to TDECU.

2. Complete a Debit Card Fraud Affidavit form.

3. Upon completion and submission of the form, you will receive a copy of the electronically signed debit card fraud affidavit via email.

4. A TDECU representative will contact you within 10 business days to finalize their fraud claim.

What tools does TDECU offer to help safeguard against fraud?

To ensure TDECU Members use their debit and credit cards with confidence, we offer the following FREE tools to help put them in control of their card security:

1. Visa Purchase Alerts allow Members to monitor their card and receive alerts for transactions in real-time; to immediately detect potentially fraudulent activity.

2. Customizable TDECU Digital Banking Alerts provide alerts via text message, phone call, secure message or email when events occur on a Member’s account(s).