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Privacy Notice

We're committed to maintaining your privacy and trust

TDECU PRIVACY NOTICE

Keeping your personal information safe is our priority.

Find out how we collect, use, share, and protect personal information about you below or:


Download Privacy Notice PDF
Reasons we can share your
personal information
Do TDECU and its affiliates share?
Can you limit this sharing?
For our everyday business purposes -
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes
No
For our marketing purposes -
to offer our products and services to you
Yes
You may download a browser add-on to prevent Google Analytics from using your data at: https://tools.google.com/dlpage/gaoptout.
For joint marketing with other financial companies
Yes
No
For our affiliates' everyday business purposes -
information about your transactions and experiences
Yes
No
For our affiliates' everyday business purposes -
information about your creditworthiness
No
We don't share
For nonaffiliates to market to you
No
We don't share

In order to limit our sharing or if you have any questions, please call: 800-839-1154

Who We Are

 
Who is providing this notice? TDECU and its affiliates means Texas Dow Employees Credit Union and TDECU Insurance Agency.

What We Do

 
How do TDECU and its affiliates protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We also maintain other physical, electronic, and procedural safeguards to protect this information and limit access to information to those employees for whom access is appropriate.
How do TDECU and its affiliates collect my personal information? We collect your personal information, for example, when you:

  • Open an account
  • Apply for a loan
  • Give us your contact information
  • Show your driver's license
  • Make deposits or withdrawals from your account
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing? Federal law gives you the right to limit only:

  • sharing for affiliates' everyday business purposes - information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Definitions

 
Affiliates Companies related by common ownership or control. They can be financial and non-financial companies.

  • TDECU and its affiliates do share with its affiliates.
Nonaffiliates Companies not related by common ownership or control. They can be financial and non-financial companies.

  • TDECU and its affiliates do not share with nonaffiliates so they can market to you.
Joint Marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include insurance companies and marketing firms.

Other Important Information

COMPLAINT NOTICE:

If you have a problem with the services provided by this credit union, please contact us at:

TDECU, 1001 FM 2004, Lake Jackson, TX 77566-4012

800.839.1154

This credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department through one of the means indicated below:

In person or US Mail: Texas Credit Union Department, 914 East Anderson Lane, Austin, Texas 78752-1699

Phone: 512.837.9236
Fax: 512.832.0278
Email: complaints@cud.texas.gov
Website: cud.texas.gov