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Privacy Notice

Privacy Notice

We're committed to maintaining your privacy and trust

Keeping your personal information safe is our priority.

Find out how we collect, use, share, and protect personal information about you below or:


Download Privacy Notice (PDF)
Reasons we can share your
personal information
Do TDECU and its affiliates share?
Can you limit this sharing?
For our everyday business purposes -
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes
No
For our marketing purposes -
to offer our products and services to you
Yes
No
For joint marketing with other financial companies
Yes
No
For our affiliates' everyday business purposes -
information about your transactions and experiences
Yes
No
For our affiliates' everyday business purposes -
information about your creditworthiness
No
We don't share
For our affiliates to market to you
Yes
Yes
For nonaffiliates to market to you
No
We don't share
To limit our sharing
  • Call 800-839-1154 - our menu with your prompt you through your choice(s)

If you are a new member, we can begin sharing you information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

Questions?

Call toll-free 800-839-1154 or go to https://www.tdecu.org/privacy-notice/

Who We Are

 

Who is providing this notice?

TDECU and its affiliates means Texas Dow Employees Credit Union and TDECU Insurance.

What We Do

 

How do TDECU and its affiliates protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How do TDECU and its affiliates collect my personal information?

We collect your personal information, for example, when you:

  • open an account or deposit money

  • pay your bills or apply for a loan

  • use your credit card or debit card

  • Make electronic deposits to your account utilizing image and/or video capture

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only:

  • sharing for affiliates' everyday business purposes - information about your creditworthiness

  • affiliates from using your information to market to you

  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Definitions

 

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies.

  • Our affiliates include companies with a TDECU name; nonfinancial companies such as TDECU Insurance.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and non-financial companies.

  • TDECU and its affiliates do not share with nonaffiliates so they can market to you.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include insurance companies and marketing firms.

Other Important Information

COMPLAINT NOTICE:

If you have a problem with the services provided by this credit union, please contact us at: TDECU, 1001 FM 2004, Lake Jackson, TX 77566-4012; phone 800-839-1154; or email complaints@tdecu.org.

This credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department (TCUD). If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting TCUD through one of the means indicated below:

In person or US Mail: Texas Credit Union Department, 914 East Anderson Lane, Austin, Texas 78752-1699
Phone: 512-837-9236 or Fax: 512-832-0278
Email: complaints@cud.texas.gov
Website: cud.texas.gov

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NCUA