Have questions?
We can help
Have a simple question about TDECU?
Use our form to reach Member Care
ABA Routing Number
313185515
Member Care Phone Number
Available 24/7Mailing Address
1001 FM 2004
Lake Jackson, TX 77566
Schedule an appointment
Your time is valuable - we're here to help at your convenience. Use our appointment scheduler today!
Need to make a credit card or loan payment?
Use our convenient online payment portal. Payments scheduled before 6:00 PM CT on a business day will post to your account the same day.
Suspect fraud?
Visit the Fraud Center to learn how to report fraudulent activity or dispute transactions on your TDECU credit or debit card
Learn more about our convenient digital features
Digital Banking help
Do you need help enrolling in or using Digital Banking? Check out our how-to videos!
Make a credit card or loan payment
Pay your credit card or loan online - no visit or payment coupon needed!
Our phone numbers
Main phone number (800) 839-1154
Main fax number (979) 299-0212
Debit cards
Lost or stolen cards: (800) 839-1154
Reset your debit card PIN: (855) 898-7287
Business & Commercial Services
(800) 839-1154 Ext. 4618
Credit cards
Lost or stolen cards: (800) 449-7728
Disputes or Fraud: (888) 918-7341
Member service: (877) 404-1009
Mobile wallets: (855) 553-4291
TDECU Insurance, LLC*
(888) 833-7358
TDECU Wealth Advisors**
(877) 635-7028
Mortgage
Purchase or refinance: (877) 774-2657
Loan servicing: (800) 839-1154 Ext.4617
* TDECU Insurance Agency, LLC is a wholly-owned subsidiary of Texas Dow Employees Credit Union. TDECU Insurance Agency, LLC and Texas Dow Employees Credit Union are not affiliates of the insurance companies represented. Insurance products are not deposits; not NCUA insured; and not guaranteed by TDECU Insurance Agency, LLC or Texas Dow Employees Credit Union.
** Securities offered through LPL Financial, member FINRA/SIPC. Insurance products offered through LPL Financial or its licensed affiliates. TDECU and TDECU Investments are not registered broker/dealers and are not affiliated with LPL Financial. Investment Advisory Services offered through LPL Financial, a Registered Investment Advisor. The investment products sold through LPL Financial are not insured TDECU deposits and are not NCUA insured. These products are not obligations of TDECU and are not endorsed, recommended or guaranteed by TDECU or any government agency. The value of the investment may fluctuate, the return on the investment is not guaranteed, and loss of principal is possible. State Disclosure - The LPL Financial representative associated with this website may discuss and/or transact securities business only with residents of the following states: Texas.
