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Your time is valuable - we're here to <br>help at your convenience

Your time is valuable - we're here to
help at your convenience

Schedule your Member Center appointment below

What can I schedule an appointment for?

We're taking precautions to keep you safe

To protect you, our employees and other Members, a face mask is strongly recommended during your visit. Additionally, if you are not feeling well, please avoid visiting a Member Center.

Select your Member Center

To get started, select the Member Center icon in the locator below then select "Schedule an Appointment".

Frequently asked questions

What is the benefit of scheduling an appointment online?

Scheduling an appointment online is a convenient way to save time and make the most of your meeting with us. Scheduling an appointment allows you to:

  • Speak to a Member Champion at a date and time that works best for you
  • Make sure there is a Member Champion available to answer your specific questions and meet your needs
  • Tell us in advance what specific assistance you need so we can be prepared

Can I still go directly to my Member Center without making an appointment?

Walk-in visits are welcomed.

My topic isn't listed here. Can I still make an appointment?

Yes. If your specific need isn't listed, please choose the topic that's most similar. You can also use the comments section to include details about your request.

How can I reschedule or cancel my appointment?

To reschedule or cancel your appointment, please click the “Manage Appointment” link in your confirmation email or enter your confirmation number here. When you completed scheduling your appointment, we sent you an email with your confirmation number to the address provided. If you did not provide an email, we recommended you write the number down at the end of the scheduling process.

How long is an appointment?

Depending on the topic, your appointment can last between 30 minutes and 3 hours.

Is a face mask required?

To protect you, our employees and other Members, a face mask is strongly recommended during your visit. 

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