Our promise: unwavering service for our Members
As we have grown, our commitment to service has never wavered. In 2004, new service standards, named REAL, were developed by a group of TDECU employees with a dedication to go above and beyond to serve our Members. That same passion for service extended throughout our internal culture and into the communities we serve, and continues today. Through the financial turmoil of 2008 and 2009, TDECU’s commitment to service and value to our Members held strong. We continued to provide free checking that pays interest and maintained our low or no-fee product offerings because we refuse to leave Members’ sides in good times or bad.