TDECU Help Center
Questions? We have answers!
Payments
Skip a Vehicle or Loan Payment
We understand these are challenging times. If you’re a TDECU Member and need to skip a vehicle or personal loan payment, please submit an online request.
Transfer Funds Between Accounts
Is TDECU your primary financial institution? You can easily pay your TDECU loan or credit card by logging in to digital banking and transferring funds between your accounts.
Make a Credit Card Payment
Pay your TDECU credit card from an account at another financial institution.
Make a Loan Payment
Security & Fraud
Digital Services
Application Status
Check the status of your new account, loan or credit card application.Mobile Check Deposit
Learn how to deposit your checks with your mobile device.eDocuments
Learn how to receive paperless statements and documents.Mobile Pay
Link your TDECU card and start making payments from your mobile device.Need assistance with digital banking?
General Support
Top Frequently Asked Questions
What is my Member Number?
Your Member number is the number used to identify you as a Member of TDECU. All of your relationships with TDECU fall under this number. To find your Member number, you can log in to Digital Banking. Alternatively, you may locate your Member number on your monthly account statement or stop by any TDECU Member Center location for assistance.
How can I update my address and contact information?
You can update your address, phone number and email address, one of two ways: (1) submit your updated information using the My Profile form in Digital Banking, or (2) call us at (800) 839-1154 for assistance.
I locked myself out of digital banking. How can I unlock my account?
If you made more than three invalid login attempts within 24 hours, your account will remain locked for one hour. After one hour, please use our Forgot Password and Forgot Username options to recover and reset your login information. If you continue to experience issues, please call us at (800) 839-1154.
How do I notify TDECU of my upcoming travel plans?
For credit cards, please log in to Digital Banking and use the travel notifications option under Manage Cards. For debit cards, notify TDECU at least two business days before your departure by sending Member Care a secure message in Digital Banking, or calling the number on the back of your card and providing the dates of your travel and the destination.
I received a letter about escheatment. What does this mean?
If you haven’t conducted a transaction on your account, or contacted us within the past 3 years, we’re required to set your account to a dormant status. The state of Texas regulates unclaimed property, including inactive accounts with balances and safe deposit boxes. For more information on how to keep your account active, or locate unclaimed property, please click here.
To view additional questions, please visit our Frequently Asked Questions page.
Contact Information
Phone numbers and mailing address
Member Care Phone Number
Main Fax Number
Mailing Address
1001 FM 2004, Lake Jackson, TX 77566
Debit cards
Member service: (800) 839-1154
Reset your PIN: (855) 898-7287
Credit cards
Lost or stolen cards: (800) 449-7728
Member service: (877) 404-1009
Mobile wallets: (855) 553-4291
Disputes or fraud: (888) 918-7341
Credit Card PIN: (888) 886-0083
Mortgage
Purchase or refinance: (877) 774-2657
Loan servicing: (800) 839-1154 Ext.4617
Business & Commercial Services
(800) 839-1154 Ext. 4618
TDECU Insurance, LLC1
(888) 833-7358
TDECU Wealth Advisors2
(877) 635-7028
Maxine Telephone Banking
(800) 839-0420
Make a loan payment
(877) 255-1400
1TDECU Insurance Agency, LLC is a wholly-owned subsidiary of Texas Dow Employees Credit Union. TDECU Insurance Agency, LLC and Texas Dow Employees Credit Union are not affiliates of the insurance companies represented. Insurance products are not deposits; not NCUA insured; and not guaranteed by TDECU Insurance Agency, LLC or Texas Dow Employees Credit Union.
2Securities offered through LPL Financial, member FINRA/SIPC. Insurance products offered through LPL Financial or its licensed affiliates. TDECU and TDECU Investments are not registered broker/dealers and are not affiliated with LPL Financial. Investment Advisory Services offered through LPL Financial, a Registered Investment Advisor. The investment products sold through LPL Financial are not insured TDECU deposits and are not NCUA insured. These products are not obligations of TDECU and are not endorsed, recommended or guaranteed by TDECU or any government agency. The value of the investment may fluctuate, the return on the investment is not guaranteed, and loss of principal is possible. State Disclosure - The LPL Financial representative associated with this website may discuss and/or transact securities business only with residents of the following states: Texas.
