TDECU Help Center
Questions? We have answers!
Digital Services
Application Status
Check the status of your new account, loan or credit card application.Mobile Check Deposit
Learn how to deposit your checks with your mobile device.eDocuments
Learn how to receive paperless statements and documents.Mobile Pay
Link your TDECU card and start making payments from your mobile device.Top Frequently Asked Questions
Can I reset my Digital Banking password?
Yes! You can reset your password by clicking on the Forgot Password option, located directly under the login fields on either the desktop or mobile app. From the Forgot Password screen:
- Enter your username.
- Click on submit.
- Select the delivery method to receive your secure access code.
- Enter your secure access code into the provided field.
- Create your new digital banking password.
If you currently don’t have a username (that is not your Member number), you can create one by following these steps:
- Log in to TDECU Digital Banking.
- Click on Settings.
- Click on Security Preferences.
- Click on Change Username.
- Enter your new username.
- Click on Save.
I can’t remember my Digital Banking username. Is there a way to retrieve it?
Yes! You can recover your username by clicking on the Forgot Username option, located directly under the login fields on either the desktop or mobile app. From the Account Recovery page, select the Forgot Username Tab located directly under Account Recovery:
- Enter your Member Number (not your account number).
- Enter your Last Name.
- Enter your Date of Birth.
- Enter your Social Security Number.
- Select the delivery target to receive your username.
- Click on Continue.
- You will receive an onscreen message that says your login retrieval was successful.
- You will receive your username based on the delivery target you chose.
If you continue to experience issues, please call us at (800) 839-1154.
I have locked myself out of my TDECU Digital Banking account. Is there a way to unlock my account?
Yes! If you are locked out, you have two options:
- Wait 1 hour from your last attempt to try again OR
- You may unlock your account immediately by using the Unlock Username Form.
You can do so by clicking on the Unlock/Forgot Username option, located on the bottom right of the login page. From the Account Recovery page:
- Enter your Member Number (not your account number).
- Enter your Last Name.
- Enter your Date of Birth.
- Enter your Social Security Number.
- Enter your locked username.
- Click on continue.
- You will receive an onscreen message that says your account recovery unlock was successful.
If you continue to experience issues, please call us at (800) 839-1154.
What is my Member Number?
Your Member number is the number used to identify you as a Member of TDECU. All of your relationships with TDECU fall under this number. To find your Member number, you can log in to Digital Banking. Alternatively, you may locate your Member number on your monthly account statement or stop by any TDECU Member Center location for assistance.
How can I update my address and contact information?
You can update your address, phone number and email address, one of two ways: (1) submit your updated information using the My Profile form in Digital Banking, or (2) call us at (800) 839-1154 for assistance.
How do I notify TDECU of my upcoming travel plans?
For credit cards, please log in to Digital Banking and use the travel notifications option under Manage Cards. For debit cards, notify TDECU at least two business days before your departure by sending Member Care a secure message in Digital Banking, or calling the number on the back of your card and providing the dates of your travel and the destination.
I received a letter about escheatment. What does this mean?
If you have not conducted a transaction on your account or contacted us within the past three years, we are required to set your account to dormant status. The state of Texas regulates unclaimed property, including inactive accounts with balances and safe deposit boxes. For more information on how to keep your account active or locate unclaimed property, please click here.
To view additional questions, please visit our Frequently Asked Questions page.
Advice Center
Contact Information
Debit cards
Member service: (800) 839-1154
Reset your PIN: (855) 898-7287
Credit cards
Lost or stolen cards: (800) 449-7728
Member service: (877) 404-1009
Mobile wallets: (855) 553-4291
Disputes or fraud: (888) 918-7341
Credit Card PIN: (888) 886-0083
Mortgage
Purchase or refinance: (877) 774-2657
Loan servicing: (800) 839-1154 Ext.4617
Business & Commercial Services
(800) 839-1154 Ext. 4618
TDECU Insurance, LLC1
(888) 833-7358
TDECU Wealth Advisors2
(877) 635-7028
Maxine Telephone Banking
(800) 839-0420
Make a loan payment
(877) 255-1400
1TDECU Insurance Agency, LLC is a wholly-owned subsidiary of Texas Dow Employees Credit Union. TDECU Insurance Agency, LLC and Texas Dow Employees Credit Union are not affiliates of the insurance companies represented. Insurance products are not deposits; not NCUA insured; and not guaranteed by TDECU Insurance Agency, LLC or Texas Dow Employees Credit Union.
2Securities offered through LPL Financial, member FINRA/SIPC. Insurance products offered through LPL Financial or its licensed affiliates. TDECU and TDECU Investments are not registered broker/dealers and are not affiliated with LPL Financial. Investment Advisory Services offered through LPL Financial, a Registered Investment Advisor. The investment products sold through LPL Financial are not insured TDECU deposits and are not NCUA insured. These products are not obligations of TDECU and are not endorsed, recommended or guaranteed by TDECU or any government agency. The value of the investment may fluctuate, the return on the investment is not guaranteed, and loss of principal is possible. State Disclosure - The LPL Financial representative associated with this website may discuss and/or transact securities business only with residents of the following states: Texas.