Below are general frequently asked questions. For more specific topics not covered here, please refer below for links to specific website areas. If you need more assistance, please refer to our Help Center.
Specific Topic FAQs
- Apple Pay at TDECU
- Chip Cards
- Credit and Debit Card Fraud
- Mobile Check Deposit
- Online Loan Payment
- TDECU Mortgage
- For debit cards: (866) 236-7970
- For credit cards: (888) 918-7313
What is the TDECU routing number?
Can I reset my Online Banking password?
Yes. Simply click Forgot Password below the login on TDECU.org. You’ll need to enter your Login ID (either your Member Number or an ID you have selected) and then you’ll receive a secure access code to verify your identity. Once you submit your secure access code you will be prompted to create a new password.
I have locked myself out of my Online Banking account. Is there a way to unlock my account?
How can I update my address?
What is my Member Number?
What is the direct phone number for my Member Center?
How do I pay my TDECU loan from another bank or credit union?
Why is there a hold on my check or deposit?
What is the difference between my current balance and available balance?
Why did I not receive a call that my card was disabled due to fraudulent charges?
Please call TDECU at (800) 839-1154 to confirm your phone number is correct. You should also save Falcon Fraud Protection’s phone numbers in your phone to ensure you recognize the call:
How do I notify TDECU of my upcoming travel plans so that my debit and/or credit card will be available while I travel?
What is the status of my TDECU application?
How I get my 10-day loan payoff amount?
What does ACH stand for?
How do can I set up direct deposit and start getting paid early?
Setting up direct deposit is easy! For most employers you can simply fill out our direct deposit form and provide it to your HR or payroll department by email or by printing the form. Some employers may also allow you to simply provide the TDECU routing number (313185515) and your account number to get started. Visit our direct deposit page for details.