Below are general frequently asked questions. For more specific topics not covered here, please refer below for links to specific website areas. If you need more assistance, please refer to our Help Center.
Specific Topic FAQs
- Apple Pay at TDECU
- Chip Cards
- Credit and Debit Card Fraud
- Mobile Check Deposit
- Online Loan Payment
- TDECU Mortgage
What is the TDECU routing number?
Can I reset my Digital Banking password?
Yes. Simply click Forgot Password below the login on TDECU.org. You’ll need to enter your Login ID (either your Member Number or an ID you have selected) and then you’ll receive a secure access code to verify your identity. Once you submit your secure access code you will be prompted to create a new password.
I have locked myself out of my Digital Banking account. Is there a way to unlock my account?
What is my Member Number?
Are TDECU deposit accounts federally insured?
Yes, all TDECU deposit accounts are insured up to $250,000 by the National Credit Union Administration (NCUA), the government agency that federally insures and regulates credit unions.
How can I update my address, name or phone number?
What is the direct phone number for my Member Center?
Why is there a hold on my check or deposit?
How do I pay my TDECU loan from another bank or credit union?
What is the difference between my current balance and available balance?
Why did I not receive a call that my card was disabled due to fraudulent charges?
How do I notify TDECU of my upcoming travel plans so that my debit and/or credit card will be available while I travel?
What is the status of my TDECU application?
How I get my 10-day loan payoff amount?
What does ACH stand for?
How do can I set up direct deposit and start getting paid early?
Setting up direct deposit is easy! For most employers you can simply fill out our direct deposit form and provide it to your HR or payroll department by email or by printing the form. Some employers may also allow you to simply provide the TDECU routing number (313185515) and your account number to get started. Visit our direct deposit page for details.