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Frequently Asked Questions

General FAQs

Below are questions frequently asked by our Members. For more specific topics, please refer below for links to specific website areas. If you need assistance, please visit our Help Center.

What is TDECU's routing number?
TDECU's routing number is 313185515.

Can I reset my TDECU Digital Banking password?

Yes. Simply click Forgot Password below the login on TDECU.org. You’ll need to enter your Login ID (either your Member Number or an ID you have selected) and then you’ll receive a secure access code to verify your identity. Once you submit your secure access code you will be prompted to create a new password.

View details and screenshots with our interactive PDF or via our downloadable PDF(13.3Mb).

I have locked myself out of my TDECU Digital Banking account. Is there a way to unlock my account?
If you made more than three invalid login attempts in less than 24 hours you must call TDECU at (800) 839-1154 to unlock your accounts. This security measure helps protect you from unauthorized access and fraud.

What is my Member Number?
Your Member Number is the number used to identify you as a Member of TDECU. All of your relationships with TDECU fall under this number. To find your Member Number, you can log in to digital banking. Alternatively, you may locate your Member Number on your monthly account statement or stop by any TDECU Member Center location for assistance.

Are TDECU deposit accounts federally insured?

Yes, all TDECU deposit accounts are insured up to $250,000 by the National Credit Union Administration (NCUA), the government agency that federally insures and regulates credit unions.

How can I update my address, name or phone number?
You may update your address or contact information one of two ways: (1) Submit your new address and contact information using the My Profile form in digital banking or (2) call TDECU at (800) 839-1154 to request an address or contact information change.

What is the direct phone number for my Member Center?
We do not have dedicated phone numbers for each of our Member Centers. To efficiently handle your requests, we ask that you call our central number –(800) 839-1154 – so we can service all your needs, including putting you in touch with someone at your local Member Center when needed.

Why is there a hold on my check or deposit?
A hold will be placed on funds deposited with a check and the full amount may not be available for immediate use. TDECU’s general policy is to make deposited funds available on the first business day after the funds are deposited. In some cases, however, we may place a longer hold on check deposits which will be reflected on your receipt.

How do I make a payment toward my TDECU loan or credit card from another financial institution?
Visit our Make a Payment page for more information.

What is the difference between my current balance and available balance?
Your current balance is the balance that's available for you to make purchases and withdrawals. This balance is updated throughout the day with transactions you make. Your available balance reflects any posted and pending transactions, as well as any holds. It does not include any checks you have written or deposits that have not posted. This balance is used in making payment decisions and determining returned or overdraft item fees.

Why did I not receive a call letting me know my card was disabled due to fraudulent charges?

You may not have received a call because the phone number we have on file for you is incorrect. To confirm we have your correct phone number, call TDECU at (800) 839-1154. We also suggest you save Falcon Fraud Protection’s phone numbers in your phone to ensure you recognize the call:

How do I notify TDECU of my upcoming travel plans?
For credit cards, please log in to Digital Banking and use the travel notifications option under Manage Cards.

For debit cards, notify TDECU at least two business days before your departure by sending Member Care a secure message in Digital Banking, or calling the number on the back of your card and providing the dates of your travel and the destination.

What is the status of my TDECU application?

If you have already applied for a loan, credit card, or deposit account, you can view your application’s status by visiting the Application Status Center. You’ll be able to see your application status, upload documents, and correspond with us securely.

How I get my 10-day loan payoff amount?
You may get your 10-day loan payoff amount by calling Member Care at (800) 839-1154, sending a secure message via digital banking, or by visiting any TDECU Member Center.

What does ACH stand for?
ACH stands for Automated Clearing House, which is an electronic funds-transfer system that facilitates moving funds between financial institutions in the United States.

How do can I set up direct deposit and start getting paid early?

Setting up direct deposit is easy! For most employers you can simply fill out our direct deposit form and provide it to your HR or payroll department by email or by printing the form. Some employers may also allow you to simply provide the TDECU routing number (313185515) and your account number to get started. Visit our direct deposit page for details.  

How can I view career and job opportunities at TDECU?
You can view career and job opportunities on our website here.
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