Frequently Asked Questions
What is TDECU's routing number?
Can I reset my TDECU Digital Banking password?
Yes. Simply click Forgot Password below the login on TDECU.org. You’ll need to enter your Login ID (either your Member Number or an ID you have selected) and then you’ll receive a secure access code to verify your identity. Once you submit your secure access code you will be prompted to create a new password.
I have locked myself out of my TDECU Digital Banking account. Is there a way to unlock my account?
What is my Member Number?
Are TDECU deposit accounts federally insured?
Yes, all TDECU deposit accounts are insured up to $250,000 by the National Credit Union Administration (NCUA), the government agency that federally insures and regulates credit unions.
How can I update my address, name or phone number?
What is the direct phone number for my Member Center?
Why is there a hold on my check or deposit?
How do I make a payment toward my TDECU loan or credit card from another financial institution?
What is the difference between my current balance and available balance?
Why did I not receive a call letting me know my card was disabled due to fraudulent charges?
You may not have received a call because the phone number we have on file for you is incorrect. To confirm we have your correct phone number, call TDECU at (800) 839-1154. We also suggest you save Falcon Fraud Protection’s phone numbers in your phone to ensure you recognize the call:
How do I notify TDECU of my upcoming travel plans?
For debit cards, notify TDECU at least two business days before your departure by sending Member Care a secure message in Digital Banking, or calling the number on the back of your card and providing the dates of your travel and the destination.
What is the status of my TDECU application?
How I get my 10-day loan payoff amount?
What does ACH stand for?
How do can I set up direct deposit and start getting paid early?
Setting up direct deposit is easy! For most employers you can simply fill out our direct deposit form and provide it to your HR or payroll department by email or by printing the form. Some employers may also allow you to simply provide the TDECU routing number (313185515) and your account number to get started. Visit our direct deposit page for details.