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Security and Fraud Center

Tips, tools and advice to help protect you

Compromised Debit Card?

If your TDECU VISA® Debit Card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud to us.

By taking the steps to report the fraud, we can begin working to restore your finances.

  1. Complete a Fraud Affidavit online or by visiting a Member Center or by calling Member Care at (800) 839-1154.
  2. Upon completion and submission of the form, you will receive a copy of your electronically signed debit card fraud affidavit via email.
  3. A TDECU representative will contact you within 10 business days to finalize your fraud claim.

You may also complete a fraud affidavit by calling Member Care at (800) 839-1154, by visiting any Member Center or by writing to TDECU.

Compromised Credit Card?

If your TDECU credit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud.

You may do so by calling Member Care at (800) 839-1154, by visiting any Member Center or by writing to TDECU.

At TDECU, we believe education and world-class tools can significantly lower your risk of falling victim to identity theft and fraud while increasing protection of your assets.

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