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Report Fraud

Suspect fraud on your TDECU account? Report it here.

How To Report Fraudulent Activity

Do you suspect fraud on your TDECU account? If a transaction posted to your TDECU account that you did not authorize, you should report the transaction as fraud immediately.

Report debit card fraud

Report debit card fraud

If you suspect fraud on your TDECU debit card, please complete our online form or visit your local Member Center. Please contact us to report a fraudulent transaction within 2 business days of becoming aware of the transaction. For debit cards, disputes are reviewed and sent to Visa® within 10 business days.

Report credit card fraud

Report credit card fraud

If you suspect fraud on your TDECU credit card, please contact our Credit Card Services team. Please reach out to report a fraudulent transaction within 2 business days of becoming aware of the transaction.
 

Additional steps you can take to report fraud

Contact the credit bureaus

Contact the credit bureaus

Contact the major credit bureaus and submit a request to place a fraud alert on your profile. This will require creditors to call you before anyone opens an account in your name. You may also consider freezing your credit, which will restrict access to your credit report.

Notify local law enforcement

Notify local law enforcement

Reach out to your local law enforcement agency to file an identity theft report.

Report your claim to the FTC

Report your claim to the FTC

Contact the Federal Trade Commission to report fraud and identity theft.

Contact us to report fraud or any suspicious activity
– we are here to help

To dispute a transaction:

For debit cards:

 Use the TDECU Dispute Form

For credit cards:

 Call (888) 918-7341

To report fraud:

For debit cards:

 Use the TDECU Fraud Affidavit

For credit cards: 

 Call (888) 918-7341

To report a phishing attempt:

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