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Report Fraud

Suspect fraud on your TDECU account? Report it here.
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How To Report Fraudulent Activity

Do you suspect fraud on your TDECU account? If a transaction posted to your TDECU account that you did not authorize, you should report the transaction as fraud immediately.

Report debit card fraud

Report debit card fraud

Please complete the  TDECU Fraud Affidavit before contacting Member Care. Since this is an official affidavit and transaction form, our Member Specialists cannot complete it on your behalf. Once the form is completed, contact Member Care for further assistance.

You may submit the form online or visit a local Member Center for assistance.

 Call (800) 839-1154

Important Notice:

Please ensure the form is fully completed before contacting us to avoid delays. Member Specialists will not be able to proceed without the required form.

Report credit card fraud

Report credit card fraud

If you suspect fraud on your TDECU credit card, please contact our Credit Card Services team. Please reach out to report a fraudulent transaction within 2 business days of becoming aware of the transaction.
 

Additional steps you can take to report fraud

Contact the credit bureaus

Contact the major credit bureaus and submit a request to place a fraud alert on your profile. This will require creditors to call you before anyone opens an account in your name. You may also consider freezing your credit, which will restrict access to your credit report.

Notify local law enforcement

Reach out to your local law enforcement agency to file an identity theft report.

Report your claim to the FTC

Contact the Federal Trade Commission to report fraud and identity theft.

Credit Bureaus

Equifax: (866) 349-5191Experian: (888) 397-3742TransUnion: (800) 680-7289

Contact us to report fraud or any suspicious activity
– we are here to help

To dispute a transaction:

For debit cards:

 Use the TDECU Dispute Form

For credit cards:

 Call (888) 918-7341

For Zelle:

 Use the TDECU Zelle Dispute Form

To report fraud:

For debit cards:

Please complete the  TDECU Fraud Affidavit before contacting Member Care. Since this is an official affidavit and transaction form, our Member Specialists cannot complete it on your behalf. Once the form is completed, contact Member Care for further assistance.

You may submit the form online or visit a local Member Center for assistance.

 Call (800) 839-1154

Important Notice:

Please ensure the form is fully completed before contacting us to avoid delays. Member Specialists will not be able to proceed without the required form.

For credit cards: 

 Call (888) 918-7341

For Zelle:

 Use the TDECU Zelle Fraud Affidavit

To report a phishing attempt:

Email

 phishing@tdecu.org

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