Report Fraud and File Affidavits | Security and Fraud

How To Report Fraudulent Activity

Do you suspect fraud on your TDECU account? If a transaction posted to your TDECU account that you did not authorize, you should report the transaction as fraud immediately.

Report debit card fraud

If you suspect fraud on your TDECU debit card, please complete our online form or visit your local Member Center. Please contact us to report a fraudulent transaction within 2 business days of becoming aware of the transaction. For debit cards, disputes are reviewed and sent to Visa® within 10 business days.

Report credit card fraud

If you suspect fraud on your TDECU credit card, please contact our Credit Card Services team. Please reach out to report a fraudulent transaction within 2 business days of becoming aware of the transaction.

Additional steps you can take to report fraud

Contact the credit bureaus

Contact the major credit bureaus and submit a request to place a fraud alert on your profile. This will require creditors to call you before anyone opens an account in your name. You may also consider freezing your credit, which will restrict access to your credit report.