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Mortgage Assistance

If you have property damage, contact your homeowner’s insurance company to report it.

Next, review the Insurance Loss Claim Process Packet for important details on how to process your claim check.

How to Contact Us

Contact the Mortgage Servicing Department to discuss payment relief options at 1-800-839-1154 Ext 4617 or 979-238-8387. You can also email us at MortgageServicing@TDECU.org or fax your request to 979-238-8393.

Hours of Operation

Monday – Friday: 8:30 AM – 6 PM
Saturday: 8 AM – 2 PM

Disaster Relief for Mortgage Loan Payments

We provide disaster relief if you are impacted by any disaster or damage to your home.

During that time, we:

  • Do not charge fees for late payments
  • Do not send late payment notifications to credit bureaus
  • Offer enhanced loan payment options based on your situation
  • Provide certain foreclosure protections

We encourage you to continue your monthly payments according to your loan agreement. Keep in mind that any unpaid payments will become due at the end of the disaster relief period.

Long-Term Recovery After Disaster Relief Ends

If you’re still having financial difficulty at the end of the disaster relief period, we may be able to extend relief with a loan modification or a repayment plan for up to 12 months.

No matter how significant your property damage – even with a complete loss of your home – we’ll work with you to review all of your options.

Visit the Storm Center for more assistance from TDECU

Download the Insurance Loss Claim Process Packet

Get your repairs started