Fraud Prevention Features & Tools
At TDECU, protecting the assets of our Members is our highest priority. TDECU uses world-class tools and systems to detect and prevent fraudulent activity. Below are tools and features we offer to help secure your accounts.
Protect your cards with your own personal SecureCode so only you can purchase with them online. It's easy, safe, and free.MasterCard SecureCode →
Manage My Credit Card
GoToMyCard gives you secure online access to your card. Review card activity, set up alerts, view statements and more.GoToMyCard →
EMV Chip Cards
Our new cards feature an EMV chip - the global standard in technology and security - and will replace existing TDECU debit cards.Chip Debit Cards →
Online Banking Alerts
Receive a text, call, secure message or email when important events occur in your accounts.Online Banking Alerts →
Visa Purchase Alerts
Visa Purchase Alerts, powered by Visa, helps you monitor your spending and detect fraudulent debit card activity.Visa Purchase Alerts →
Falcon Fraud Protection
TDECU works with Falcon Fraud to provide added security to all of your credit and debit card transactions.Falcon Fraud Protection →
Compromised Debit Card?
If your TDECU VISA® Debit Card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud to us.
By taking the steps to report the fraud, we can begin working to restore your finances.
- Complete a Fraud Affidavit online or by visiting a Member Center or by calling Member Care at 800-839-1154.
- Upon completion and submission of the form, you will receive a copy of your electronically signed debit card fraud affidavit via email.
- A TDECU representative will contact you within 10 business days to finalize your fraud claim.
Compromised Credit Card?
If your TDECU credit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud.
To report fraud on a TDECU credit card, please contact:
- Vantiv: (800) 442-4757
The notice below does not intend to provide legal or professional advice. Please consult with a lawyer if you have any questions.
IMPORTANT NOTICE: Mortgage wire fraud is becoming prevalent across the country when cyber criminals are hacking into consumers’ and real estate professionals’ email accounts. If you receive an email with wiring instructions for your mortgage closing, inquire before you wire! ALWAYS confirm the email is from your real estate professional or Title Company and verify the wiring instructions. NEVER wire money without first confirming that the wiring instructions are legitimate. If you receive any last minute changes through your email regarding instructions for your mortgage closing, please contact your real estate professional or Title Company immediately to confirm these changes.