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Fraud Center

Tips, tools and advice to avoid fraud

Fraud Prevention Features & Tools

At TDECU, protecting the assets of our Members is our highest priority. TDECU uses world-class tools and systems to detect and prevent fraudulent activity. Below are tools and features we offer to help secure your accounts.

Compromised Debit Card?

If your TDECU VISA® Debit Card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud to us.

By taking the steps to report the fraud, we can begin working to restore your finances.

  1. Complete a Fraud Affidavit online or by visiting a Member Center or by calling Member Care at 800-839-1154.
  2. Upon completion and submission of the form, you will receive a copy of your electronically signed debit card fraud affidavit via email.
  3. A TDECU representative will contact you within 10 business days to finalize your fraud claim.

You may also complete a fraud affidavit by calling Member Care at (800) 839-1154, by visiting any Member Center or by writing to TDECU.

Compromised Credit Card?

If your TDECU credit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud.

To report fraud on a TDECU credit card, please contact:

Mortgage Fraud

The notice below does not intend to provide legal or professional advice. Please consult with a lawyer if you have any questions.

IMPORTANT NOTICE: Mortgage wire fraud is becoming prevalent across the country when cyber criminals are hacking into consumers’ and real estate professionals’ email accounts. If you receive an email with wiring instructions for your mortgage closing, inquire before you wire! ALWAYS confirm the email is from your real estate professional or Title Company and verify the wiring instructions. NEVER wire money without first confirming that the wiring instructions are legitimate. If you receive any last minute changes through your email regarding instructions for your mortgage closing, please contact your real estate professional or Title Company immediately to confirm these changes.

Mortgage Wire Fraud FAQs (PDF)

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