Fraud Prevention Features & Tools
At TDECU, protecting the assets of our Members is our highest priority. TDECU uses world-class tools and systems to detect and prevent fraudulent activity. Below are tools and features we offer to help secure your accounts.
Protect your cards with your own personal SecureCode so only you can purchase with them online. It's easy, safe, and free.MasterCard SecureCode →
Manage My Credit Card
GoToMyCard gives you secure online access to your card. Review card activity, set up alerts, view statements and more.GoToMyCard →
EMV Chip Cards
Our new cards feature an EMV chip - the global standard in technology and security - and will replace existing TDECU debit cards.Chip Debit Cards →
Online Banking Alerts
Receive a text, call, secure message or email when important events occur in your accounts.Online Banking Alerts →
Visa Purchase Alerts
Visa Purchase Alerts, powered by Visa, helps you monitor your spending and detect fraudulent debit card activity.Visa Purchase Alerts →
Falcon Fraud Protection
TDECU works with Falcon Fraud to provide added security to all of your credit and debit card transactions.Falcon Fraud Protection →
Compromised Debit Card?
If your TDECU VISA® Debit Card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud to us.
By taking the steps to report the fraud, we can begin working to restore your finances.
- Complete a Fraud Affidavit online or by visiting a Member Center or by calling Member Care at 800-839-1154.
- Upon completion and submission of the form, you will receive a copy of your electronically signed debit card fraud affidavit via email.
- A TDECU representative will contact you within 10 business days to finalize your fraud claim.
Compromised Credit Card?
If your TDECU credit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud.
To report fraud on a TDECU credit card, please contact:
- Vantiv: (800) 442-4757
Never Share Your Online/Mobile Banking Credentials
Criminals may offer to deposit large sums of money into your account in exchange for your Online/Mobile Banking username and password. These are scams designed to drain your account. Never give out your Online/Mobile Banking credentials.
PIN-Based Fraud is on the Rise
Authorities report fraud using a PIN (personal identification number) is becoming more prevalent. Here are a few simple tips you can use to protect your PIN.
- TDECU will never contact you by phone or email asking for your PIN.
- Choose a PIN that is not obvious. Don’t use years, phone numbers or addresses.
- Have a weak PIN? Change it by calling 855-898-7287.
- Need ideas for a stronger PIN? Most keypads have letters, so you can translate a 4-letter word into a strong PIN.
- Make sure you don’t use the same PIN for multiple cards.
- Never share your PIN with anyone. You never know what can happen.
- Use your hand to block the view of cameras and other people when you enter your PIN.
- Never write your PIN on the card. It is best to never write your PIN down at all.