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Coronavirus COVID-19 Financial Relief and Solutions Center

Member Centers are open, flexible, and here for you. We’ve expanded our hours of operation and appointments are available for your convenience, but are not necessary.

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We're open to serve you and are taking precautions to keep you safe

Here are a few tips and important information to help us ensure you get great Member service.

Bank from anywhere with the TDECU Digital Banking app and TDECU.org


In addition to our drive thru and ATM services, we encourage you to take advantage of our comprehensive digital banking options for managing a wide range of transactions without leaving your home. Online/Mobile Banking allows you to:

  • View account balances and other information
  • Make updates to your profiles
  • Deposit checks with the TDECU Digital Banking app
  • Transfer money between accounts
  • Securely message us
  • Customizable alerts
  • Fully integrated online bill pay
  • Online wire transfers
  • Find your nearest surcharge-free ATM

Don’t forget, Maxine our 24/7 telephone banking system is available for a variety of inquiries and transactions by phone. Download our Self-Service Guide with even more information on how to stay connected to TDECU.

Loan payment relief

For Members who need Skip-A-Pay on their vehicle or personal loan, you may submit a request online.

Request Skip-a-Pay

Easy access to cash

Refinance and lower your payment

Extra cash for what you need now

Solutions for business owners

If your business is faced with financial hardship due to COVID-19, TDECU is providing solutions in conjunction with the Small Business Administration (SBA).

To get started and learn about your options, visit the Solution Center for Business.

Mortgage loan assistance

We have experts on hand to discuss your current situation and help you find the best solution for your circumstances during COVID-19 such as fee waivers, payment relief options and various resources to keep you informed throughout this rapidly changing situation.

To get started, visit our mortgage servicing page for resources and contact information.

Get paid up to 2 days early with TDECU direct deposit¹

No more waiting for your hard-earned money to sit in limbo with a bank or a paper check to come in the mail. TDECU makes your money available as soon as your employer deposits it—this can often be up to two days before most banks make your funds available to you. Set up direct deposit today to get your paycheck up to two days sooner!

Surcharge-free access to cash

TDECU Members can make surcharge-free cash withdrawals at over 55,000 Allpoint ATMs worldwide with your TDECU Visa Debit Card.

You can find an Allpoint ATM near you by using our ATM Locator or by looking for the green Allpoint logo on an ATM. If prompted to accept a surcharge at an Allpoint ATM, press accept and complete the transaction. You will not be charged a surcharge fee.

Beware of fraud

Scammers may try to take advantage of the pandemic situation. Please know that if we need to reach out to you for any reason, TDECU will never ask for personally identifiable information, like your account number or PIN. If you've received a suspicious TDECU email, text, phone call or have visited a suspicious website, immediately send the information to phishing@tdecu.org.

1 Faster access to funds is based on a comparison of traditional banking policies and deposit of paper checks from employers and government agencies versus deposits made electronically. Direct Deposit and earlier availability of funds are subject to payer’s support of the feature and timing of payer’s submission of deposits. We generally post such deposits on the day they are received which may be up to 2 days earlier than the payer’s scheduled payment date. Exceptions may apply.
2 Interest will be charged to your account from the original loan date on the unpaid balance during the 90-day payment deferral period. Loan-to-Value must be less than 125% and a minimum credit score of 660 is required to qualify for the deferred payment option.
3APR = Annual Percentage Rate

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