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COVID-19 Response: Important updates and solutions. Learn more →

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COVID-19 Solution Center

Updated March 30, 2020

TDECU is open, flexible, and here for you. In addition to our expanded drive thru capabilities, we remain fully committed to providing you with flexible ways to manage your finances, so here you’ll find information and solutions that give you what you need when you need it most.

Help with Cash, Payments, Credit Cards and Other Solutions


If you are faced with financial hardship due to COVID-19, call us at (800) 839-1154 for any of the following solutions or apply online, where available.

Easy access to cash

We’re helping you to get quick, easy access to the cash you need to live your life.

Consumer Loan payment relief

We understand current circumstances may temporarily affect your ability to make your loan payment, and we’re here to help. We’re giving you greater flexibility in making your loan payments so you can keep more of the cash you have today.

  • Consumer Loan Skip-a-Pay
  • Automatic Credit Card Skip-a-Pay - No need to call!

Refinance and lower your payment

Take advantage of lower interest rates by refinancing. You'll lower your monthly payment and you won't need to make a payment right away.

Extra cash for what you need now

We’re putting the cash you need in reach with affordable financing. Right here, find the personal loans and credit cards you need to see you through.

  • Personal loans - no payments for 60 days2
  • Assistance loan4
    • Borrow from $500 to $4,000
    • No payments for 60 days2
    • No collateral required
    • 12- and 24-month terms

Get paid up to 2 days early with TDECU direct deposit¹

No more waiting for your hard-earned money to sit in limbo with a bank or a paper check to come in the mail. TDECU makes your money available as soon as your employer deposits it—this can often be up to two days before most banks make your funds available to you. Set up direct deposit today to get your paycheck up to two days sooner!

Surcharge-free access to cash

TDECU Members can make surcharge-free cash withdrawals at over 55,000 Allpoint ATMs worldwide with your TDECU Visa Debit Card.

You can find an Allpoint ATM near you by using our ATM Locator or by looking for the green Allpoint logo on an ATM. If prompted to accept a surcharge at an Allpoint ATM, press accept and complete the transaction. You will not be charged a surcharge fee.

Bank from anywhere with the TDECU Digital Banking app and TDECU.org

In addition to our drive-thrus and ATM’s, we encourage you to take advantage of our comprehensive digital banking options for managing a wide range of transactions without leaving your home. Online/Mobile Banking allows you to:

  • View account balances and other information
  • Make updates to your profiles
  • Deposit checks with the TDECU Digital Banking app
  • Transfer money between accounts
  • Securely message us
  • Customizable alerts
  • Fully integrated online bill pay
  • Online wire transfers
  • Find your nearest surcharge-free ATM

Don’t forget, Maxine our 24/7 telephone banking system is available for a variety of inquiries and transactions by phone. Download our Self-Service Guide with even more information on how to stay connected to TDECU.

Enhanced Drive Thru Services

In addition to the normal drive thru services you expect, we have expanded service to include the following:

  • Cashier’s checks
  • Money orders
  • Principal only loan payments
  • Escrow payments
  • Wire transfers
  • Certificate of deposit (CD) servicing
  • New account funding using cash or check

Angleton

2900 North Velasco Street, Angleton, TX 77515

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Bay City

4205 7th Street, Bay City, TX, 77414

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Baytown

6011 Garth Road, Baytown, TX, 77521

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Brazoria

1601 North Brooks Street, Brazoria, TX, 77422

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Columbia High School

520 S 16th St, West Columbia, TX 77486

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

This location is temporarily closed

Drive Thru

No Drive Thru

ATM

Unavailable

Apply for a Loan or Account

Apply Online

Cuero

1001 East Broadway, Cuero, TX, 77954

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Dallas - Garland

1920 Northwest Highway, Garland, TX, 75041

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

This location is temporarily closed

Drive Thru

No Drive Thru

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Edna

624 South Wells Street, Edna, TX, 77957

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Fort Worth

4312 Town Center Drive, Fort Worth, TX, 76115

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Freeport

1701 North Brazosport Boulevard, Freeport, TX, 77541

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Hallettsville

1627 North Texana Street, Hallettsville, TX, 77964

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Houston - Downtown Tunnel

930 Main Street, Suite T-265, Houston, TX, 77002

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

This location is temporarily closed

Drive Thru

No Drive Thru

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Houston - Greenway Plaza

3800 Southwest Freeway, #100, Houston, TX, 77027

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Houston - Heights

428 West 19th Street, Houston, TX, 77008

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Houston - Marathon

5555 San Felipe Street, #100, Houston, TX, 77056

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

This location is temporarily closed

Drive Thru

No Drive Thru

ATM

Unavailable

Apply for a Loan or Account

Apply Online

Houston - University of Houston

4455 University Drive, Suite 144, Houston, TX, 77204

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

This location is temporarily closed

Drive Thru

No Drive Thru

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Houston - Westheimer

10952 Westheimer Road, Houston, TX, 77042

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

This location is temporarily closed

Drive Thru

No Drive Thru

ATM

Unavailable

Apply for a Loan or Account

Apply Online

Katy - Cinco Ranch

24250 Cinco Ranch Boulevard, Katy, TX, 77494

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Lake Jackson

1001 Farm to Market 2004, Lake Jackson, TX, 77566

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Missouri City

9109 Sienna Christus Drive, Missouri City, TX, 77459

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Pasadena - Center Street

5835 Center Street, Pasadena, TX, 77505

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Pasadena - Preston Avenue

322 Preston Avenue, Pasadena, TX, 77503

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Pearland

9915 Broadway Street, Pearland, TX, 77584

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Port Lavaca

2318 West Main Street, Port Lavaca, TX, 77979

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Rosenberg

24706 Southwest Freeway, Rosenberg, TX, 77471

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Seadrift

2900 North Velasco Street, Angleton, TX 77515

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

This location is temporarily closed

Drive Thru

No Drive Thru

ATM

Unavailable

Apply for a Loan or Account

Apply Online

Sugar Land

2109 Highway 6 South, Suite E100, Sugar Land, TX, 77478

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Texas City

6151 Gulf Fwy (IH-45), Texas City, TX, 77591

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Victoria Mall

7800 North Navarro Street, Victoria, TX, 77904

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

This location is temporarily closed

Drive Thru

No Drive Thru

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Victoria Mockingbird

1401 East Mockingbird Lane, Victoria, TX, 77904

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Victoria Rio Grande

1514 East Rio Grande Street, Victoria, TX, 77901

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

The Woodlands

1410 Research Forest Dr, Shenandoah, TX, 77381

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Yoakum

601 Huck Street, Yoakum, TX, 77995

Phone: (800) 839-1154  |  Fax: (979) 299-0212

Hours

Lobby

Call for Appointment

Drive Thru

Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM

ATM

Availabile 24 hours a day, 7 days a week

Apply for a Loan or Account

Apply Online

Beware of fraud

Scammers may try to take advantage of the pandemic situation. Please know that if we need to reach out to you for any reason, TDECU will never ask for personally identifiable information, like your account number or PIN. Below you will find trusted information from government websites, like the Federal Trade Commission (FTC), to protect yourself from scams.

Your deposits are federally insured

Member deposits are federally insured to at least $250,000 (IRAs are separately insured up to an additional $250,000) through the National Credit Union Administration (NCUA) and backed by the full faith and credit of the United States. Accounts held in joint ownership may qualify for even greater insurance coverage.

The following websites contain helpful information on the National Credit Union Insurance Fund administered by NCUA:

MyCreditUnion.gov – Federal Share Insurance

Public Health Resources

Looking for more information on COVID-19? We recommend the following resources:

1 Faster access to funds is based on a comparison of traditional banking policies and deposit of paper checks from employers and government agencies versus deposits made electronically. Direct Deposit and earlier availability of funds are subject to payer’s support of the feature and timing of payer’s submission of deposits. We generally post such deposits on the day they are received which may be up to 2 days earlier than the payer’s scheduled payment date. Exceptions may apply.
2 Interest will be charged to your account from the original loan date on the unpaid balance during the payment deferral period. Does not apply to any existing TDECU loans. Other terms/conditions apply; contact TDECU for details.
3APR = Annual Percentage Rate
4Limited time offer. Credit approval required. Actual rate is based on creditworthiness of applicant. Terms of repayment: A $2,000 loan with a 24-month term at 7.99% APR equals a $90.45 monthly payment. Interest will be charged to your account from the original loan date on the unpaid balance during the 60-day payment deferral period. Other terms/conditions apply; contact TDECU for details.
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