HelpCOVID-19 Solution Center
TDECU is open, flexible, and here for you. In addition to our expanded drive thru capabilities, we remain fully committed to providing you with flexible ways to manage your finances, so here you’ll find information and solutions that give you what you need when you need it most.
Help with Cash, Payments, Credit Cards and Other Solutions
If you are faced with financial hardship due to COVID-19, call us at (800) 839-1154 for any of the following solutions or apply online, where available.
Easy access to cash
We’re helping you to get quick, easy access to the cash you need to live your life.
- No returned check fees
- Call us for fee waivers on certificate early withdrawals and Reg D fees
- Overdraft and non-sufficient funds fees capped at one per day per account
- Get your paycheck up to two days early with direct deposit1
- Surcharge-free access to cash at 55,000+ ATMs
Consumer Loan payment relief
We understand current circumstances may temporarily affect your ability to make your loan payment, and we’re here to help. We’re giving you greater flexibility in making your loan payments so you can keep more of the cash you have today.
- Consumer Loan Skip-a-Pay
- Automatic Credit Card Skip-a-Pay - No need to call!
Refinance and lower your payment
Take advantage of lower interest rates by refinancing. You'll lower your monthly payment and you won't need to make a payment right away.
- Refinance your auto loan from another lender
- No payments for 90 days2
- Refinance your unsecured loan
- No payments for 60 days2
- Credit card balance transfer
- No payments for 60 days2
- 0% APR3 introductory rate for 12 months on balance transferred
- APR3 starting at 7.99% based on credit score
Extra cash for what you need now
We’re putting the cash you need in reach with affordable financing. Right here, find the personal loans and credit cards you need to see you through.
- Personal loans - no payments for 60 days2
- Assistance loan4
- Borrow from $500 to $4,000
- No payments for 60 days2
- No collateral required
- 12- and 24-month terms
Get paid up to 2 days early with TDECU direct deposit¹
No more waiting for your hard-earned money to sit in limbo with a bank or a paper check to come in the mail. TDECU makes your money available as soon as your employer deposits it—this can often be up to two days before most banks make your funds available to you. Set up direct deposit today to get your paycheck up to two days sooner!
Surcharge-free access to cash
TDECU Members can make surcharge-free cash withdrawals at over 55,000 Allpoint ATMs worldwide with your TDECU Visa Debit Card.
You can find an Allpoint ATM near you by using our ATM Locator or by looking for the green Allpoint logo on an ATM. If prompted to accept a surcharge at an Allpoint ATM, press accept and complete the transaction. You will not be charged a surcharge fee.
Bank from anywhere with the TDECU Digital Banking app and TDECU.org
In addition to our drive-thrus and ATM’s, we encourage you to take advantage of our comprehensive digital banking options for managing a wide range of transactions without leaving your home. Online/Mobile Banking allows you to:
- View account balances and other information
- Make updates to your profiles
- Deposit checks with the TDECU Digital Banking app
- Transfer money between accounts
- Securely message us
- Customizable alerts
- Fully integrated online bill pay
- Online wire transfers
- Find your nearest surcharge-free ATM
Don’t forget, Maxine our 24/7 telephone banking system is available for a variety of inquiries and transactions by phone. Download our Self-Service Guide with even more information on how to stay connected to TDECU.
TDECU Member Center Updates
Consistent with White House and CDC recommendations on social distancing, we have expanded drive thru services and are limiting Member Center lobbies to appointment only.
Enhanced Drive Thru Services
In addition to the normal drive thru services you expect, we have expanded service to include the following:
- Cashier’s checks
- Money orders
- Principal only loan payments
- Escrow payments
- Wire transfers
- Certificate of deposit (CD) servicing
- New account funding using cash or check
Angleton
2900 North Velasco Street, Angleton, TX 77515
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Bay City
4205 7th Street, Bay City, TX, 77414
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Baytown
6011 Garth Road, Baytown, TX, 77521
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Brazoria
1601 North Brooks Street, Brazoria, TX, 77422
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Columbia High School
520 S 16th St, West Columbia, TX 77486
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
This location is temporarily closed
Drive Thru
No Drive Thru
Cuero
1001 East Broadway, Cuero, TX, 77954
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Dallas - Garland
1920 Northwest Highway, Garland, TX, 75041
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
This location is temporarily closed
Drive Thru
No Drive Thru
Edna
624 South Wells Street, Edna, TX, 77957
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Fort Worth
4312 Town Center Drive, Fort Worth, TX, 76115
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Freeport
1701 North Brazosport Boulevard, Freeport, TX, 77541
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Hallettsville
1627 North Texana Street, Hallettsville, TX, 77964
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Houston - Downtown Tunnel
930 Main Street, Suite T-265, Houston, TX, 77002
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
This location is temporarily closed
Drive Thru
No Drive Thru
Houston - Greenway Plaza
3800 Southwest Freeway, #100, Houston, TX, 77027
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Houston - Heights
428 West 19th Street, Houston, TX, 77008
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Houston - Marathon
5555 San Felipe Street, #100, Houston, TX, 77056
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
This location is temporarily closed
Drive Thru
No Drive Thru
Houston - University of Houston
4455 University Drive, Suite 144, Houston, TX, 77204
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
This location is temporarily closed
Drive Thru
No Drive Thru
Houston - Westheimer
10952 Westheimer Road, Houston, TX, 77042
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
This location is temporarily closed
Drive Thru
No Drive Thru
Katy - Cinco Ranch
24250 Cinco Ranch Boulevard, Katy, TX, 77494
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Lake Jackson
1001 Farm to Market 2004, Lake Jackson, TX, 77566
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Missouri City
9109 Sienna Christus Drive, Missouri City, TX, 77459
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Pasadena - Center Street
5835 Center Street, Pasadena, TX, 77505
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Pasadena - Preston Avenue
322 Preston Avenue, Pasadena, TX, 77503
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Pearland
9915 Broadway Street, Pearland, TX, 77584
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Port Lavaca
2318 West Main Street, Port Lavaca, TX, 77979
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Rosenberg
24706 Southwest Freeway, Rosenberg, TX, 77471
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Seadrift
2900 North Velasco Street, Angleton, TX 77515
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
This location is temporarily closed
Drive Thru
No Drive Thru
Sugar Land
2109 Highway 6 South, Suite E100, Sugar Land, TX, 77478
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Texas City
6151 Gulf Fwy (IH-45), Texas City, TX, 77591
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Victoria Mall
7800 North Navarro Street, Victoria, TX, 77904
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
This location is temporarily closed
Drive Thru
No Drive Thru
Victoria Mockingbird
1401 East Mockingbird Lane, Victoria, TX, 77904
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Victoria Rio Grande
1514 East Rio Grande Street, Victoria, TX, 77901
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
The Woodlands
1410 Research Forest Dr, Shenandoah, TX, 77381
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Yoakum
601 Huck Street, Yoakum, TX, 77995
Phone: (800) 839-1154 | Fax: (979) 299-0212
Hours
Lobby
Call for Appointment
Drive Thru
Mon - Fri: 8:30 AM - 5:00 PM
Sat: 8:30 AM - 12:30 PM
Beware of fraud
Scammers may try to take advantage of the pandemic situation. Please know that if we need to reach out to you for any reason, TDECU will never ask for personally identifiable information, like your account number or PIN. Below you will find trusted information from government websites, like the Federal Trade Commission (FTC), to protect yourself from scams.
Your deposits are federally insured
Member deposits are federally insured to at least $250,000 (IRAs are separately insured up to an additional $250,000) through the National Credit Union Administration (NCUA) and backed by the full faith and credit of the United States. Accounts held in joint ownership may qualify for even greater insurance coverage.
The following websites contain helpful information on the National Credit Union Insurance Fund administered by NCUA:
Public Health Resources
Looking for more information on COVID-19? We recommend the following resources:
2 Interest will be charged to your account from the original loan date on the unpaid balance during the payment deferral period. Does not apply to any existing TDECU loans. Other terms/conditions apply; contact TDECU for details.
3APR = Annual Percentage Rate
4Limited time offer. Credit approval required. Actual rate is based on creditworthiness of applicant. Terms of repayment: A $2,000 loan with a 24-month term at 7.99% APR equals a $90.45 monthly payment. Interest will be charged to your account from the original loan date on the unpaid balance during the 60-day payment deferral period. Other terms/conditions apply; contact TDECU for details.
