Skip to main content Skip to footer
Back to all articles

Tex: Your Ultimate Financial Assistant

In the fast-paced world of finance, having a reliable partner by your side can make all the difference. Meet Tex, your ultimate financial assistant, dedicated to ensuring your banking experience is nothing short of exceptional. With Tex, you’re not just navigating the financial world but conquering it. Let us delve into the world of Tex and discover how he can revolutionize your banking experience.

Tex: Your Ultimate Financial Assistant

Tex: Your 24/7 Virtual Companion

Tex is your unwavering solution to quick financial assistance, available around the clock. He is not your traditional assistant; he is a virtual powerhouse of knowledge and support. You can reach out to Tex through our website’s chat feature, just like how you can reach out to our Telephone Banking System. The process is simple: say “Agent” or “Representative,” and you will be connected with a live agent who embodies the spirit of Tex.

Banking Redefined

Navigating the intricacies of online banking can sometimes feel like a maze. That is where Tex steps in, making your journey through TDECU’s online tools a breeze. Powered by artificial intelligence, Tex is tailored to serve our members with unparalleled efficiency.

Two Ways to Harness the Power of a Virtual Assistant

TDECU offers two convenient avenues to access virtual assistants:

Chat with Tex

Tex, your personal financial guide is available at your fingertips. With a single click on our website’s chat feature, Tex springs into action, ready to assist you. Whether you have inquiries about your account or need assistance navigating our website, Tex has you covered. Expect instant answers and expert guidance, ensuring your banking experience is efficient and gratifying.

Talk with our Telephone Banking System on the phone

Reintroducing your ultimate phone companion for hassle-free banking. Say goodbye to waiting for an operator; our Telephone Banking System is your express pass to convenience. Need to check your account balance swiftly? Want to pay a bill with unparalleled ease? Our Telephone Banking System stands ready to make it happen. Just pick up the phone, connect with the system, and glide through your transactions quickly and simply. With our Telephone Banking System by your side, your banking experience is yours to shape.

Remember, when calling in, simply press "0" to speak directly with a live agent.

Need a More Personalized Touch? Talk to a TDECU Employee Virtually.

While Tex offers exceptional support, we understand that some situations require a more personalized touch. That is why we offer the ability to speak with our dedicated TDECU employees. Explore the myriad benefits below:

Flexible Interaction

Our members have the freedom to select their preferred mode of communication, whether it is through video, audio, phone, or text chat. This flexibility ensures a comfortable and accommodating experience.

Personalized Assistance

Talking with one of our employees guarantees personalized one-on-one attention. Your specific questions and concerns will be addressed accurately and comprehensively, leaving no room for doubt.

Expert Guidance

Our Member Care team can provide step-by-step guidance for complex tasks like application submissions or website navigation during video appointments. This ensures you complete tasks correctly and confidently.

In conclusion, Tex is more than just an assistant; he is your key to seamless, stress-free banking. Whether you engage with him through chat or our Telephone Banking System over the phone, TDECU has your ever-ready companions. And if you are seeking a personalized touch, our TDECU Employees are well-equipped to meet your unique needs. Embrace the future of banking with Tex and TDECU, where your financial goals are our top priority.