Scammers may pose as TDECU employees or Bank Security Officers and call from fake phone numbers in an attempt to gain access to your personal information (known as "vishing" scams). This may happen via call or email, including scammers reaching out claiming that there has been fraudulent transactions on your account, and attempting to verify the information. While TDECU may call you to enhance your Member Experience, for security reasons, we will NEVER ask for your full account number, card number, PIN numbers, social security number, Online/Mobile Banking Login ID or Secure Access Codes delivered to you via email, telephone, or text message. If you are contacted by anyone requesting any of this information or feel uncomfortable in any way, you should end the communication and contact us directly at 800-839-1154 or come into a Member Center.
Compromised Debit Card?
If your TDECU VISA® Debit Card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud to us.
By taking the steps to report the fraud, we can begin working to restore your finances.
- Complete a fraud affidavit →
- Upon completion and submission of the form, you will receive a copy of your electronically signed debit card fraud affidavit via email.
- A TDECU representative will contact you within 10 business days to finalize your fraud claim.
Compromised Credit Card?
If your TDECU Credit Card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud.
You may do so by calling Cardmember Services at (800) 449-7728, by visiting any Member Center or by writing to TDECU at:
1001 FM 2004
Lake Jackson, TX 77566
At TDECU, protecting the assets of our Members is our highest priority.
TDECU uses world-class tools and systems to detect and prevent fraudulent activity. Below are tools, features and services we offer to help secure your accounts.
Fraud Prevention Tools
Visa® Debit Purchase Alerts, powered by Visa, helps you monitor your spending and detect fraudulent debit card activity.Visa Debit Purchase Alerts →
Receive a text, call, secure message or email when important events occur in your TDECU accounts and loans.
TDECU gives you secure online access to your credit card. Review card activity, make payments, view statements and more.Access Point →
Fraud Prevention Features and Services
The notice below does not intend to provide legal or professional advice. Please consult with an attorney if you have any questions.
IMPORTANT NOTICE: Mortgage wire fraud is becoming prevalent across the country when cyber criminals are hacking into consumers’ and real estate professionals’ email accounts. If you receive an email with wiring instructions for your mortgage closing, inquire before you wire! ALWAYS confirm the email is from your real estate professional or Title Company and verify the wiring instructions. NEVER wire money without first confirming that the wiring instructions are legitimate. If you receive any last minute changes through your email regarding instructions for your mortgage closing, please contact your real estate professional or Title Company immediately to confirm these changes.
- TDECU Fraud prevention tips
- TDECU Debit and credit card fraud FAQ
- TDECU Identity theft information
- TDECU Online security tips
- FTC - Protecting against credit card fraud
- FTC - Free credit freezes
- ABC News - How to keep your credit and debit card safe from 'Skimming' (video)
- How do ATM skimmers work? Experts show how devices steal your credit and debit card info
- Consumerist - Here's what a card skimmer looks like on an ATM
- Setting up a travel alert for your card