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Online Security Center

Security and Fraud Protection

We take protecting your finances seriously.

If your TDECU debit or credit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud to us.

By taking the steps to report the fraud, we can begin working to restore your finances.

Compromised Debit Card?

If your TDECU VISA® Debit Card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud to us.

By taking the steps to report the fraud, we can begin working to restore your finances.

  1. Complete a Fraud Affidavit online or by visiting a Member Center or by calling Member Care at 800-839-1154.
  2. Upon completion and submission of the form, you will receive a copy of your electronically signed debit card fraud affidavit via email.
  3. A TDECU representative will contact you within 10 business days to finalize your fraud claim.

You may also complete a fraud affidavit by calling Member Care at (800) 839-1154, by visiting any Member Center or by writing to TDECU.

Compromised Credit Card?

If your TDECU credit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud.

To report fraud on a TDECU credit card, please contact:

What should I do after I report fraud?

  1. Contact the major credit reporting agencies (credit bureaus) listed below to request a "fraud alert" be placed on your file. This will require creditors to call you before they open an account in your name.
  2. Notify your local law enforcement agency to file an Identity Theft Report.
  3. Report situations of consumer fraud to the Federal Trade Commission.

What We're Doing For You

At TDECU, protecting the assets of our Members is our highest priority. TDECU uses world-class tools and systems to detect and prevent fraudulent activity.

You can help prevent fraud. Check out our fraud prevention tips.

Read fraud prevention tips

Additional resources about identity theft

Fraud Prevention

NCUA Fraud Prevention Center

Computer Security

FTC OnGuard Online

Consumer Reporting Agencies

Contact the major credit reporting agencies (credit bureaus) to request a "fraud alert" on your file. This will require creditors to call you before they open an account in your name. The three major credit reporting agencies are:

Need help? Navigate TDECU like a pro!

Self-Service Guide