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Member Centers will be closed Monday, January 20, 2020 in observance of Martin Luther King Jr. Day. ×

Fraud Center

Tips, tools and advice to avoid fraud

fraud trends

Fraud Alert

Scammers may pose as TDECU employees or Bank Security Officers and call from fake phone numbers in an attempt to gain access to your personal information (known as "vishing" scams). This may happen via call or email, including scammers reaching out claiming that there has been fraudulent transactions on your account, and attempting to verify the information. While TDECU may call you to enhance your Member Experience, for security reasons, we will NEVER ask for your full account number, card number, PIN numbers, social security number, Online/Mobile Banking Login ID or Secure Access Codes delivered to you via email, telephone, or text message. If you are contacted by anyone requesting any of this information or feel uncomfortable in any way, you should end the communication and contact us directly at 800-839-1154 or come into a Member Center.

Compromised Debit Card?

If your TDECU VISA® Debit Card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud to us.

By taking the steps to report the fraud, we can begin working to restore your finances.

  1. Complete a fraud affidavit →
  2. Upon completion and submission of the form, you will receive a copy of your electronically signed debit card fraud affidavit via email.
  3. A TDECU representative will contact you within 10 business days to finalize your fraud claim.

Compromised Credit Card?

If your TDECU Credit Card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud.

You may do so by calling Cardmember Services at (800) 449-7728, by visiting any Member Center or by writing to TDECU at:

1001 FM 2004
Lake Jackson, TX 77566

At TDECU, protecting the assets of our Members is our highest priority.

TDECU uses world-class tools and systems to detect and prevent fraudulent activity. Below are tools, features and services we offer to help secure your accounts.

Fraud Prevention Tools

Fraud Prevention Features and Services

EMV Chip Cards

EMV Chip Cards

Our debit and credit cards feature an EMV chip - the global standard in technology and security.

EMV Chip Cards →
Falcon Fraud Protection

Falcon Fraud Protection

TDECU works with Falcon Fraud to provide added security to all of your credit and debit card transactions.

Falcon Fraud Protection →

Mortgage Fraud

The notice below does not intend to provide legal or professional advice. Please consult with an attorney if you have any questions.

IMPORTANT NOTICE: Mortgage wire fraud is becoming prevalent across the country when cyber criminals are hacking into consumers’ and real estate professionals’ email accounts. If you receive an email with wiring instructions for your mortgage closing, inquire before you wire! ALWAYS confirm the email is from your real estate professional or Title Company and verify the wiring instructions. NEVER wire money without first confirming that the wiring instructions are legitimate. If you receive any last minute changes through your email regarding instructions for your mortgage closing, please contact your real estate professional or Title Company immediately to confirm these changes.

Mortgage Wire Fraud FAQs (PDF)

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