Cut the clutter and simplify your life by switching to e-Documents today! You’ll enjoy the convenience of online document access on your desktop or mobile device, and you’ll receive your statement faster than a paper statement… generally by the third day of the month.
E-Documents provide secure, password-protected online access to your statement and other important documents. Making the switch is as easy as a click.
Not an Online/Mobile Banking User?
No problem! You don’t have to use Online/Mobile Banking to receive e-Documents.
- Simply browse to the e-Document login page
- If you are a first-time user, sign in using your member number as your username and the last six digits of your Social Security Number (or TIN) as your password
- Follow the prompts to enroll
From Snail Mail to Email
No more waiting on the post office to deliver your statement. You'll receive an email each month as soon as your statement or other important document is ready to be viewed.
It's Safer Than Paper
Not only does it take more time for you to receive your paper document, it can be delivered to the wrong address, taken from your trash or stolen from your mailbox. An e-Document gives you secure online access to your documents behind password protected systems.
It's the Green Thing to Do
Save money. Save trees. From the cost-savings seen by TDECU – Your Credit Union and passed along to our members, to the reduced environmental impact of switching from paper delivery to an e-Document, making the switch is an easy call!
e-Documents via Online Banking
ONLINE BANKING USERS
- Log in to Online Banking through TDECU.org or access your accounts by using our TDECU Mobile App.
- Select the Services menu item.
- Choose e-Document.
e-Documents via e-Document Site
- Your e-Document user name is your TDECU member number and should be used to log into the system.
- We have assigned your initial password as the last six digits of your social security number.
- You will be prompted to change your password when you log in for the first time.
- Log in using your TDECU member number as your user name and enter the password you have already selected.
- View your e-Document using the e-Document site.
Go to e-Documents
Frequently Asked Questions (FAQs)
Q. I currently receive paper statements, how do I switch to e-Documents?
A. Simply click the enroll button above. You will need to log in using your member number as your username and the last six digits of your Social Security Number (or TIN) as your password. You will then be prompted to agree to the e-Document disclosure. Agree by entering your email address. Additionally, if you are an Online/Mobile Banking user you can enroll by selecting the e-Documents option in Online/Mobile Banking under the Services menu. Once selected, a consent screen will be presented where you can consent to e-Documents and begin viewing them online immediately.
NOTE: If you are opting to use our legacy Online Banking platform, you will need to select the Accounts menu and then e-Document to enroll.
Q. Will the new e-Document system look any different?
A. Yes. You'll notice an updated look in the new system.
Q. How will I know when my e-Document is ready?
A. An email notification will be sent when your document is ready to be viewed. Simply click on the link in the email to access the login screen.
Q. What username and password will I need to enter to view my e-Document?
A. Your username is your member number and your default password is the last 6 digits of your Social Security Number or EIN. You will be prompted to change your password on initial log in. If you are an Online/Mobile Banking user, you can simply select e-Document from the Services menu—no additional sign in required!
Q. How far back will I be able to access statements?
A. Statements dating back two years are available online.
Q. Why am I having issues viewing e-Documents on my mobile device/computer?
A. Your selected e-Document will appear in a new Internet browser window. This means you must allow for browser pop-ups in the Internet browser used on your computer and/or mobile device. Please note: e-Documents are currently not available on Android devices when attempting to view them through TDECU’s mobile app. We hope to have this issue resolved very soon.
Q. I have already consented to e-Documents why am I being asked to consent again?
A. The e-Disclosure has been updated and all members are required to reconsent.