TDECU eDocuments
As part of your TDECU membership, TDECU is required to provide specific account information, periodic statements, and other related notices for which you have the right to receive on paper. According to the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), we may provide such information to you electronically if we first present this disclosure and obtain your affirmative consent to receiving this information electronically. These statements, notices, disclosures, and tax documents are called “eDocuments”. If you elect to receive your statements through electronic delivery, you will no longer receive paper statements through the US Postal Service. There is no fee for this service.
Your consent of this electronic delivery, evidenced by your enrollment in eDocuments, authorizes TDECU to provide you with your periodic statements, including but not limited to any future disclosures, amendments, privacy notices, letters, correspondences, and other notices that may be legally required to be provide to you, in electronic form.
Notification and Accessing Your Statements
When your statement is generated, TDECU will send an e-mail notification to the most recent e-mail address we have on record. You can retrieve your statement anytime thereafter; however, we recommend that you promptly review, print and/or download the statement to verify that all information related to your account is accurate.
We will use our best efforts to deliver your eDocuments notifications in a timely manner and in accordance with any applicable time required by law. However, TDECU shall incur no liability if TDECU is unable to deliver your notification because of the existence of any one or more of the following circumstances:
- The email address on file is invalid.
- Your email or Internet service provider filters the notification from your Inbox (e.g., considers it "spam" or "junk mail").
- There is a malfunction in your person computer browser and/or software.
- TDECU’s website or Online Banking is not working properly, and you know or have been advised by us of the malfunction; or
- Circumstances beyond our control (such as, but not limited to, fire, flood, interruption in telephone service or other communication lines, interference from an outside force, legal restriction, or delays in mail service) prevent proper delivery and we have taken reasonable precautions to avoid those circumstances.
Availability of eDocuments
TDECU eDocuments remain available for viewing and download for up to 36 months. If you need a paper copy, you may print the eDocument using your browser’s print function at no charge or call Member Care at 800-839-1154 to request a paper copy for a fee.
Obtaining Paper Copies
At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. To request that an eDocument be mailed to you, call Member Care at 800-839-1154. There may be a Statement Copy Fee to request a paper copy. Additional fees may apply for Expedited Delivery (if requested). Please refer to our current Fee Schedule here.
Duty to Review Periodic Statements
You must promptly access and review your statement and any accompanying items and notify us in writing immediately of any error, unauthorized transaction, or any other irregularity. If you allow someone else to access your statement, you are still fully responsible for reviewing the statement for any errors, unauthorized transactions, or any other irregularities. Any applicable time periods within which you must notify us of any errors on your account statement(s) shall begin on the eDocuments notification date regardless of when you access and/or review your statement.
Hardware and Software Requirements
Consenting for eDocuments requires that you have an access device such as a a computer, internet connection, a current operating system, an up-to-date browser, sufficient memory to download and retain electronic records; a printer, if you want to be able to print your electronic records; and a current version of a portable document viewer, such as Adobe Acrobat Reader.
In addition, viewing statements and notices may require installing Adobe Reader. You can download the Adobe Reader application here.
You must use a browser that supports 128-bit, US security level encryption. While other browsers not on this list may work with our site, there may be some viewing and/or functionality limitations. To protect your personal computer from viruses and Trojans, we highly recommend that you install prevention software for that purpose.
| Windows | |||
 Microsoft Edge® |  Firefox® |  Chrome™ |  Safari® |
| Macintosh® | |||
By consenting to this agreement, your access device meets the minimum specifications and requirements necessary to view and retain your electronic documents.
Hardware or Software Changes
From time to time, TDECU may make upgrades to our hardware and software systems. We will notify you if our hardware or software requirements change and whether that change creates a material risk that you would not be able to access or retain your electronic documents.
TDECU Mobile App
Our mobile app is compatible with the iOS and Android operating systems.
Updating Contact Information
If you need to update your email address or other contact information, you may do so by editing your profile in TDECU Digital Banking click on “Settings” then under “Preferences” select “Update Profile”. You may also update your contact information by calling Member Care at 800-839-1154 or visiting your location branch.
In order for TDECU to notify you when your statements are available, we require your current e-mail address. If this information should change, it is your responsibility to notify TDECU immediately.
Withdrawal of Consent
At any time and at no charge, you may withdraw your consent to receive electronic records by logging into TDECU Digital Banking; select Service Center; View eDocuments; Member # (upper right corner); Preferences. Under Delivery, click on Edit symbol and select “Paper Mail Only (Unenroll)” and “Save”. Any withdrawal of your consent to receive Electronic Records will be effective only after we have had a reasonable period of time to process your withdrawal and will not impact our ability to send you electronic communications, to the extent not otherwise prohibited by applicable law. You will not be charged a fee if you choose to withdraw your consent. We may, at our discretion, charge any applicable account service fee for providing paper statements thereafter. Withdrawing your consent will not affect the legal validity and enforceability of any eDocuments sent prior to the effective date of consent withdrawal.
If you need additional support regarding how to unenroll in eDocuments, please contact Member Care at 1-800-839-1154.
Changes and/or Termination
Except as otherwise required by law, rule, or regulation, we may change the terms of this Agreement at any time. When changes are made, we will update this Agreement. If such a change is made, and it can't be disclosed without jeopardizing the security of the system, this Agreement will be updated within thirty (30) days after the change. You will be notified as soon as possible when any changes are made which materially affect your rights. As always, you may choose to decline changes to this Agreement by de-enrolling in the service.
Your continued enrollment in the eDocuments service is your acceptance to the Agreement. Changes to fees or terms applicable to eligible accounts are governed by the agreement otherwise governing the applicable account.
Joint Account
If your account is held jointly with another person or with multiple account owners, only the primary may consent to receive disclosures electronically and that primary’s consent to receive communications in electronic form shall apply to all account owners. Joint owners will not have access to electronic combined statements due to privacy reasons.
Combined Statements and Other Related Notices
Your combined statement provides you with transaction history for your various deposit and consumer loan accounts in existence. If you have more than one primary account, you agree to receive all your combined account statements electronically. Only the primary member may elect to receive the combined statement electronically.
Mortgage Statements and Other Related Notices
Your monthly mortgage statement provides you with payment due information and transaction history for your account. Only the primary member may elect to receive the monthly statement electronically. In addition to your statement, TDECU will also send general notices that may be produced on your mortgage.
Credit Card Statements and Other Related Notices
Your monthly credit card statement provides you with payment due information and transaction history for your account. Only the primary cardholder may elect to receive the monthly statement electronically.
Year-end Tax Reporting Documents
Online year-end tax documents are available to members who are enrolled in this Service and provide a valid email address. Only the primary member may elect to receive the annual IRS forms electronically. IRS forms remain available for viewing and download for 85 months.
Digital Banking Restriction or Revocation
In the future, if access to your TDECU Digital Banking service is restricted or revoked, electronic delivery of your eDocuments will continue with direct access via the electronic delivery portal here.
Acceptance
You will be asked to acknowledge your consent to these terms by accepting this agreement. In doing so, you are confirming that you meet the system requirements described above, that you have demonstrated your ability to receive, retain, and view electronic documents on your access device, and that you have an active and valid e-mail address.
Last Updated 10/13/2023