As part of your TDECU membership, we are required to provide specific account information, periodic statements, and other related notices for which you have the right to receive on paper. According to the Electronic Signatures in Global and National Commerce Act (ESIGN), we may provide such information to you electronically only if you are presented this disclosure and TDECU obtains your consent prior to receiving electronic disclosures, statements, and notices. Your consent to receiving account information electronically covers all required regulatory disclosures, statements, and notices mentioned below.
Browser and Software Requirements
To access, view, print, and/or retain copies of electronic disclosures, statements, and notices, you must have a browser that supports 128-bit, US security level encryption, including any of the following:
9.0 or later
18.0 or later
25.0 or later
6.0 or later
Hardware or Software Changes
If our hardware or software requirements change in order to access or retain your electronic statements and notices, we will give you notice of our revised requirements. Continuing to use our electronic services (E-Documents) after receiving notice of the change is reaffirmation of your consent to use electronic statements and notices with us.
Printing or Saving E-Documents
If you elect to receive your statements and notices electronically, you may print these E-Documents for your records or save them onto your computer. To request that an E-Document be mailed to you, call Member Care at 800-839- 1154. There may be a Statement Copy Fee to request a paper copy. Additional fees may apply for Expedited Delivery (if requested). Please refer to our current Fee Schedule on https://www.tdecu.org/ratesandfees.
Updating Contact Information
If you need to update your email address or other contact information, you may do so by editing your profile in TDECU Online Banking under “Profile”. You must also call Member Care at 800-839-1154 to complete the process.
Withdrawal of Consent
Should you decide that you no longer want to receive your statements and notices electronically, you can change them back to paper delivery via US mail by resetting your delivery preferences. This can be accessed one of two ways:
- Log into TDECU Online Banking and click Services then E-Document. Once your electronic delivery portal is displayed, select Switch to Paper Delivery and click “I do not want E-Document benefits”. Your Member ID will be listed allowing you to switch back to paper statements and notices by clicking Submit.
- Go directly to the electronic delivery portal available here, select Switch to Paper Delivery and click “I do not want E-Document benefits”. Your Member ID will be listed allowing you to switch back to paper statements and notices by clicking Submit.
Combined Statements and Other Related Notices
Your combined statement provides you with transaction history for your various deposit and consumer loan accounts in existence. If you have more than one primary account, you agree to receive all your combined account statements electronically. Only the primary member may elect to receive the combined statement electronically.
Mortgage Statements and Other Related Notices
Your monthly mortgage statement provides you with payment due information and transaction history for your account. Only the primary member may elect to receive the monthly statement electronically. In addition to your statement, TDECU will also send general notices that may be produced on your mortgage.
Your annual IRS forms provide you with year-to-date information on all of your accounts for use in filing your income tax forms. This includes all variations of Forms 1099 and 1098. Only the primary member may elect to receive the annual IRS forms electronically.
Your monthly MasterCard statement provides you with transaction history for your MasterCard account. Only the primary applicant on the account may elect to receive the MasterCard statement electronically as designated in www.GoToMyCard.com. This can be accessed one of two ways:
- Log into TDECU Online Banking and click Services then GoToMyCard. Below Quick Links, click “Sign up for e-statements” and follow the instructions provided. Be sure to maintain your current email address on this site also.
- Go directly to GoToMyCard available here and log in. Below Quick Links, click “Sign up for e-statements” and follow the instructions provided. Be sure to maintain your current email address on this site also.
Online Banking Restriction or Revocation
In the future, if access to your TDECU Online Banking service is restricted or revoked, electronic delivery of your E- Documents will continue with direct access via the electronic delivery portal here.
Availability of E-Documents
TDECU E-Documents remain available for viewing for a period of 24 months (statements and IRS forms) and 3 months (all other notices). If you need a paper copy, you may print the E-Document using your browser’s print function at no charge or call Member Care at 800-839-1154 to request a paper copy for a fee.
Changes to This Agreement
TDECU will notify you of changes to this agreement as required by federal law and reserves the right to terminate this agreement at any time.