Easy-to-use account tools available on any device
We designed TDECU Digital Banking to provide easy and streamlined account management options no matter where you are. We understand life gets busy and you need the power to determine when, where and how you bank. With TDECU Digital Banking, we give you that power right in the palm of your hand. Enroll today and experience how online and mobile banking should be.
TDECU Digital Banking Features
Once enrolled in digital banking, you can enjoy the following features from your desktop computer, tablet or mobile devices:
TDECU Digital Banking Frequently Asked Questions
- Microsoft Edge
- Mozilla Firefox
- Google Chrome
- Apple iOS 13.x and above
- Android 8.x and above
- Enter your username.
- Click on submit.
- Select the delivery method to receive your secure access code.
- Enter your secure access code into the provided field.
- Create your new digital banking password.
- Log in to TDECU Digital Banking.
- Click on Settings.
- Click on Security Preferences.
- Click on Change Login ID.
- Enter your new username.
- Click on Save.
- Click on Settings.
- Click on Update Profile.
- Update your contact information.
- Click on Submit.
Which browsers are currently supported when accessing digital banking on a desktop computer?
For the best experience, please use one of the following secure browsers when accessing digital banking on your PC or Mac:
Please note that we support the current browser version, plus the two previous versions. For more information on the browsers we support, please review our Digital Banking Technical Requirements page.
Which operating systems are currently supported when using the TDECU Digital Banking app on my iOS or Android device?
For the best experience, please make sure your mobile device is running the latest operating system. We currently support the following versions for Apple and Android:
For more information on the operating systems we support, please review our Digital Banking Technical Requirements page.
How can I reset my digital banking password?
You can reset your password by clicking on the Forgot Password option, located directly under the login fields on either the desktop or mobile app. From the Forgot Password screen:
I locked myself out of TDECU Digital Banking. How can I unlock my account?
If you made more than three invalid login attempts within 24 hours, your account will remain locked for one hour. After one hour, please use the Forgot Password or the Forgot Username options to reset and recover your login information. If you continue to have issues, please call us at (800) 839-1154.
I do not want to use my Member number as my login ID. How can I change it?
You can change your digital banking username by following these steps:
You can use your new username next time you log into the digital banking app.
Can I notify TDECU of my upcoming travel plans through the digital banking app?
Yes! For TDECU credit cards, you can use the Manage Cards feature, located under the Service Center option on the main navigation menu. Simply select your credit card and click on Travel Notifications.
For debit cards, you can send us a secure message to notify us of your travel dates. Please make sure to notify us at least two business days before your departure. You can also call the number on the back of your card to notify us of your upcoming travel plans.
How can I update my address and phone number in digital banking?
To update your address, phone number and email address in TDECU Digital Banking:
I previously registered my device but I am still being prompted to enter a secure access code. Why does this keep happening?
If you registered a new device during a previous digital banking session but continue to be prompted to enter a secure access code, it is possible that you have exceeded the number of registered devices allowed for your profile. Please call us at (800) 839-1154 and we can remove your previously registered devices.