TDECU Digital Banking Technical Requirements
Get the most out of TDECU Digital Banking
Running into performance issues with digital banking? Check here to make sure we support your current browser and operating system (OS) versions. Plus, running the latest versions will improve your security while online.
Mac Browser Compatibility for Mac OS X 10.10 to Current Version
Desktop and laptop displays can be any height, but we recommend a width of at least 1300 pixels.
Members can view most pages without scrolling; however, on occasion you may need to scroll horizontally to see the entire digital banking interface.
PDF reader requirements
Please use the most recent version of Adobe Acrobat Reader available for desktop and mobile devices to view your documents online. If you choose to use a third-party PDF application, we cannot guarantee documents will appear as intended.
To view TDECU PDF documents online, our applications and website require Adobe Reader 6.0 or later. Adobe Reader is free and available for download.
Mobile connectivity requirements
For the best digital banking experience when using our mobile app, please make sure you are using either 5G, 4G LTE, or a Wi-Fi connection.
Mobile check deposit camera requirements
A mobile device with a rear-facing camera is required to deposit checks with our mobile check deposit feature. Please make sure your camera resolution is 5 megapixels or higher if you use this feature.
Android offers Fingerprint Login as a free feature on eligible Android devices. To use this feature, your Android device must be one of the following:
- Samsung Galaxy S7 or later
- Nexus 7 or later
- Google Pixel first generation or later
Apple users may use Touch ID and Face ID on supported Apple devices. To use one of these features, your device must be one of the following:
- iPhone 5s, 6, 6 Plus, or newer
- Latest generation iPad with Touch ID sensor
Please note, you need to enable Fingerprint Login, Touch ID, or Face ID at the device level to take advantage of these features.
Third-party account management software
If using third-party account management software with TDECU Digital Banking, please note we support current versions of Intuit® Quicken® and QuickBooks®.
Please refer to the Quicken Discontinuation Policy for details about discontinued Quicken services and application versions.
For additional assistance with your Quicken software, please contact Quicken Support.
TDECU is not liable for any direct or indirect technical or system issues or consequences arising from your access to, or use of, third-party technologies or programs linked to from TDECU’s website or our TDECU Digital Banking applications.