Enhanced Digital Security to Protect Your Account
Enroll into TDECU Digital Banking to experience the more secure way to bank
Need the mobile app?
Download the mobile app today and enjoy secure banking at your convenience.
What you can expect from our secure Digital Banking
As online banking evolves, TDECU is dedicated to protecting your finances from potential threats while delivering a secure Digital Banking experience to our Members. Our enhanced identity verification system provides advanced security features to safeguard your account from unauthorized access- giving you peace of mind every time you log in.
Enhanced authentication security on the TDECU Digital Banking platform allows you as the Member to experience a streamlined login process, enhanced security benefits, and seamless, user-friendly access across all our applications. You will spend less time navigating complex logins and more time focusing on what matters most – accessing your money.
Advanced Account Security Features and Benefits
Digital Banking Enhanced Authentication Security Frequently Asked Questions
- Your Member Number
- A Government-Issued ID– such as a Driver’s License, Passport, Residency Permit Card, Temporary Visa or State ID
- A phone with a camera
- A phone and/or computer to access the enrollment page
- Select Enroll Now – Find this option under the login fields on either our website or mobile app
Enter Required Details:
- Member Number (not your account number)
- Last Name
- Username – Choose your desired username
- Password – Set your password, then click Continue
- Verify Your Identity:
- Enter your mobile number, and we’ll send you a verification code
- Type in the verification code to proceed
- Enter the last four digits of your Social Security Number (SSN or ITIN).
- Complete Document Verification:
- If using a desktop, scan the QR code with your mobile phone
- Follow the prompts on your mobile to upload your identification:
- Select ID Type and scan the front and back of your ID
- Upload a Selfie to verify your identity
- Optional – Choose Remember Me to save your login preference.
- Success – You’ll receive a message confirming your enrollment. You’re now ready to log in and access your account.
- Select Settings from the top navigation bar and select the Security Preferences tab.
- Select the option for Secure Delivery.
- You will be prompted to enter a Secure Access Code to access this tile.
- You can add a number by clicking on Add Contact.
- Please note you will need to receive a Secure Access Code to the number you are adding as a delivery contact.
- Please note you will need to receive a Secure Access Code to the number you are adding as a delivery contact.
- You can edit or delete by clicking the icons next to the number.
- Select Settings from the top navigation bar and select the Security Preferences tab.
- Select the option for Security Alerts.
- Verify Your Identity – Choose how you’d like to receive your secure access code
- Enter the Code – Once you receive the secure access code, enter it into the designated field
- Review the Security Settings and enable or disable the ones you want to use by clicking the toggle button. Please note that the ones that cannot be toggled on and off are required. You can add an email, text or voice number as well as edit your delivery preferences for your Secure Access by clicking the Edit Delivery Preferences tab in the top right corner.
- Click Forgot Password – This option is located just below the login fields on our website or mobile app
- Enter Your Username – Type in your username and click Submit
- Verify Your Identity – Choose how you’d like to receive your secure access code
- Enter the Code – Once you receive the secure access code, enter it into the designated field
- Create a New Password – Set your new digital banking password, and you’re all set
- Log into Digital Banking.
- Navigate to Settings and select Security Preferences.
- Select Change Password.
- Verify Your Identity – Choose how you’d like to receive your secure access code
- Enter the Code – Once you receive the secure access code, enter it into the designated field
- Create a New Password – Set your new digital banking password, and you’re all set
- Select Unlock/Forgot Password – This option is at the bottom right of the login page on our website or mobile app
- On the Account Recovery page, select Forgot Username
- Enter the following details:
- Member Number (not your account number)
- Last Name
- Mobile Phone Number
- Click Continue
- Verify Your Identity – Choose how you’d like to receive your secure access code
- Enter the Code – Once you receive the secure access code, enter it into the designated field
- Confirmation – You’ll see a message confirming successful username retrieval. Your username will also be sent to the mobile number on file
- Log into Digital Banking.
- Navigate to Settings and select Security Preferences.
- Select Change Username.
- Verify Your Identity – Choose how you’d like to receive your secure access code
- Enter the Code – Once you receive the secure access code, enter it into the designated field
- Follow the prompts to change your Username.
- Click Unlock/Forgot Password – This option is located at the bottom right of the login page on our website or mobile app
- On the Account Recovery page, select Unlock
- Enter the following details:
- Member Number (not your account number)
- Last Name
- Locked Username
- Click Continue
- Verify Your Identity – Choose how you’d like to receive your secure access code
- Enter the Code – Once you receive the secure access code, enter it into the designated field
- Confirmation – You’ll see a message confirming that your account has been successfully unlocked
What do I need to enroll in Digital Banking?
To complete your enrollment, please have the following ready:
How do I enroll in Digital Banking?
Enrolling in Digital Banking is simple and secure. Follow these steps to get started:
** Photos may not be accepted with poor lighting, poor positioning, or excessive camera motion. Quality issues may result in the “Take Photo” button disappearing **
** In some situations, based on our security algorithms designed to protect your account, you may be asked to verify your identity before updating your password.
How do I manage my secure delivery targets (SMS and Voice) once I am on the Digital Banking platform?
How do I manage my security alerts/notifications on the Digital Banking platform?
How can I reset/change my Digital Banking password?
** In some situations, based on our security algorithms designed to protect your account, you may be asked to verify your identity before updating your password.
B) If I am logged in and want to change my password
How can I recover my Digital Banking username if I’ve forgotten it?
If you've forgotten your username, you can recover it by following these steps:
** In some situations, based on our security algorithms designed to protect your account, you may be asked to verify your identity before updating your password.
How do I change my username if I am logged into Digital Banking?
How can I unlock my Digital Banking account if I’m locked out?
If you’ve been locked out of your account, you can unlock it by following these steps:
** In some situations, based on our security algorithms designed to protect your account, you may be asked to verify your identity before updating your password.
What is the process for enrolling a business user in Digital Banking?
To enroll as a business please visit a TDECU Member Center or contact Member Care at 800-839-1154.