Everything you need to know about Debit and Credit Card Falcon Fraud Protection
TDECU works with Falcon Fraud to provide added security to all of your credit and debit card transactions and work to prevent identity theft and scams to all of our customers. Falcon Fraud provides world-class, award-winning technology to detect and prevent fraud. With Falcon Fraud, fraudulent activity can be stopped before you become aware of it.
Any time suspicious activity occurs with your bank account; Falcon Fraud will immediately contact you to verify the suspicious charge. Having Falcon Fraud as an added security measure greatly reduces your risk of becoming a victim of identity theft and credit and debit card fraud.
Don't allow an opportunity for ruthless identity thieves to steal your information. Falcon Fraud identity theft protection protects your account from ID theft that can not only steal your funds, but also potentially hurt your credit report and credit score.
In addition to Falcon Fraud protection, you can help protect yourself and your bank account too. Always cover account numbers when in public areas like the ATM. Never share personal information such as social security numbers on social media or with people you do not know. If you believe that you have been the victim of a data breach, contact TDECU and the appropriate government agencies right away.
Frequently Asked Questions
Do I have to sign up for Falcon Fraud Protection?
No. TDECU provides all Members this valuable service to monitor and secure your transactions free of charge. You do not need to enroll or call to sign up.
How do I know Falcon Fraud is working on my accounts?
Falcon Fraud conducts over 15,000 calculations in milliseconds when your card is swiped to detect any potential fraud and is working 24/7. If there is suspicion of fraud, Falcon Fraud will contact you immediately to verify your identity and make sure the charges are legitimate. It is very important to store Falcon Fraud’s phone number in your phone.
What if I miss a call from Falcon Fraud?
If you miss the call from Falcon Fraud, they will leave a message with call-back information. If a charge is highly suspect for fraud, they will immediately suspend activity on your card. This has saved people thousands of dollars in fraudulent charges.
Will I be asked to provide private information to Falcon Fraud?
No, Falcon Fraud will never ask for social security numbers or other sensitive information. Instead, they will verify your address. Please be sure to maintain and update your address with TDECU to avoid any confusion. If your address or phone number has changed, please call Member Care at 800-839-1154.