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TDECU Debit Cards


Unauthorized Transactions

If a TDECU VISA® Debit Card transaction was posted to your account that you didn’t authorize, it’s considered fraud and should be reported as such.

Submit Fraud Affidavit



Inaccurate Transactions

If you deliberately made a transaction using your TDECU VISA® Debit Card that doesn’t appear correct on your account, you should dispute it.

Dispute Debit Card Transaction

Upon completion and submission of the form, you will receive a copy of your electronically signed copy via email. A TDECU representative will then contact you within 10 business days to finalize your claim.

You may also complete a fraud affidavit or dispute a transaction by calling Member Care at (800) 839-1154, by visiting any Member Center or by writing to TDECU.


TDECU Credit Cards

If your TDECU credit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud.

To report fraud on a TDECU credit card, please contact:

Cardmember Services: (800) 449-7728


Suspicious Email, Text or Phone Call

If you've received a suspicious TDECU email, text, phone call or have visited a suspicious website, immediately send the information to phishing@tdecu.org.

What should I do after I report fraud?

  1. Contact the major credit reporting agencies (credit bureaus) to request a "fraud alert" be placed on your file. This will require creditors to call you before they open an account in your name.
  2. Notify your local law enforcement agency to file an Identity Theft Report.
  3. Report situations of consumer fraud to the Federal Trade Commission.

Consumer Reporting Agencies

Contact the major credit reporting agencies (credit bureaus) to request a "fraud alert" on your file. This will require creditors to call you before they open an account in your name. The three major credit reporting agencies are:

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