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Do you suspect fraud?

Let us know, we want to help.

TDECU Debit Cards

If your TDECU VISA® Debit Card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud to us.

By taking the steps to report the fraud, we can begin working to restore your finances.

  1. Complete a Fraud Affidavit online or by visiting a Member Center or by calling Member Care at (800) 839-1154.
  2. Upon completion and submission of the form, you will receive a copy of your electronically signed debit card fraud affidavit via email.
  3. A TDECU representative will contact you within 10 business days to finalize your fraud claim.

You may also complete a fraud affidavit by calling Member Care at (800) 839-1154, by visiting any Member Center or by writing to TDECU.

TDECU Credit Cards

If your TDECU credit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud.

You may do so by calling Member Care at (800) 839-1154, by visiting any Member Center or by writing to TDECU.

Suspicious Email, Text or Phone Call

If you've received a suspicious TDECU email, text, phone call or have visited a suspicious website, immediately send the information to phishing@tdecu.org.

What should I do after I report fraud?

  1. Contact the major credit reporting agencies (credit bureaus) to request a "fraud alert" be placed on your file. This will require creditors to call you before they open an account in your name.
  2. Notify your local law enforcement agency to file an Identity Theft Report.
  3. Report situations of consumer fraud to the Federal Trade Commission.

Consumer Reporting Agencies

Contact the major credit reporting agencies (credit bureaus) to request a "fraud alert" on your file. This will require creditors to call you before they open an account in your name. The three major credit reporting agencies are:

Equifax
P O Box 740256
Atlanta, GA 30348
866-349-5191

Experian
P O Box 4500
Allen, TX 75013
888-397-3742

TransUnion
P O Box 2000
Chester, PA 19016
800-680-7289

Security and fraud tips, tools and advice to help protect you

Equal Housing Lender

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