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TDECU Debit Cards
Unauthorized Transactions
If a TDECU VISA® Debit Card transaction was posted to your account that you didn’t authorize, it’s considered fraud and should be reported as such.
Submit Fraud AffidavitInaccurate Transactions
If you deliberately made a transaction using your TDECU VISA® Debit Card that doesn’t appear correct on your account, you should dispute it.
Dispute Debit Card TransactionUpon completion and submission of the form, you will receive a copy of your electronically signed copy via email. A TDECU representative will then contact you within 10 business days to finalize your claim.
You may also complete a fraud affidavit or dispute a transaction by calling Member Care at (800) 839-1154, by visiting any Member Center or by writing to TDECU.
TDECU Credit Cards
If your TDECU credit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud.
To report fraud on a TDECU credit card, please contact:
Cardmember Services: (800) 449-7728
Suspicious Email, Text or Phone Call
If you've received a suspicious TDECU email, text, phone call or have visited a suspicious website, immediately send the information to phishing@tdecu.org.
What should I do after I report fraud?
- Contact the major credit reporting agencies (credit bureaus) to request a "fraud alert" be placed on your file. This will require creditors to call you before they open an account in your name.
- Notify your local law enforcement agency to file an Identity Theft Report.
- Report situations of consumer fraud to the Federal Trade Commission.
Consumer Reporting Agencies
Contact the major credit reporting agencies (credit bureaus) to request a "fraud alert" on your file. This will require creditors to call you before they open an account in your name. The three major credit reporting agencies are:
Equifax
P O Box 740256
Atlanta, GA 30348
866-349-5191
Experian
P O Box 4500
Allen, TX 75013
888-397-3742
TransUnion
P O Box 2000
Chester, PA 19016
800-680-7289
Security and fraud tips, tools and advice to help protect you
