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Frequently Asked Questions

Online Loan Payments

What information must be provided for registration?

  • Your first and last name as they appear on your accounts.
  • A valid email address.
  • The telephone number on file for your accounts.
  • Your member number (which can be located on your monthly statement or within Online/Mobile Banking).
  • Your date of birth in MM/DD/YYYY format.
  • Your last 4 digits of your Social Security Number.
  • Your agreement to the Terms of Service.

Why can’t I complete my registration? (i.e. I received the message: "Sorry, we are unable to verify your account with the details you provided. Please try again.")

You did not enter your information correctly or in the correct format OR you may not have a loan available for payment online.

MM/DD/YYYY format is required for your date of birth.

Please attempt to re-register with the correct info.

Note: You CANNOT make credit card payments through make a payment.

I forgot my password. How can I retrieve it?

Click the “Forgot your Password?” link. You will need to enter your email address that was used to register for the service. If the email address you entered is registered, then you will receive an email with instructions to reset your password. Please make sure to check your Junk Mail folder.

Please Note: Member Care cannot reset your password over the phone.

How can I check the status of a payment?

Log in. Under the heading "Transaction History" you will be see the status of your payment(s).

I received a message that my account has been disabled due to inactivity. How do I re-enable my account?

For your security accounts are disabled after 60 days of inactivity. Please call 800-839-1154 Ext. 9718 to re-enable your account.

Please sign in at least once every 60 days to avoid having your account disabled.

Can I make a partial payment?

Yes, you can make a partial loan payment online.

Can I make a payment without registering for the service?

Yes, we offer our Express Pay option; however, we recommend registering for the service which offers you the ability to save one or more payment accounts, saving you valuable time.

Do I have to be current on my loan in order to register and make a payment online?

You must be less than 60 days delinquent to register and make a payment online.

How do I update my account information so I can reset my password in the future?

Upon successful log in, you can update your account information by clicking on “User Details” and selecting “Edit”.

I am not receiving the password reset email.

Please call Member Care at 800-839-1154 ext: 9718 to update the email address on your online loan payment account.

Can I cancel a payment after I have submitted it?

No, you cannot cancel a payment once you have submitted it. Please call 800-839-1154 ext: 9718 to discuss your options.

What loans can be paid online through this service?

All loans, except commercial loans, less than 60 days delinquent where you are the primary or joint can be paid online.

Note: you CANNOT make credit card payments through this platform.

Am I able to use a credit card to make a payment through this service?

We do not offer the ability to make your payment via credit card through this service. However, you may make a payment to your loan using the following online payment methods:

  • Debit Card
  • One-time ACH transfer from another financial institution

Alternatively, you may make a payment to your loan by transferring funds from your TDECU account through TDECU’s Online/Mobile Banking or Maxine telephone banking services or setting up a recurring transfer by visiting a Member Center or calling Member Care at 800-839-1154.

Can I schedule payments for a future date?

No, you cannot schedule payments in the future at this time.

Can I set up automatic payments online?

Automatic payments can be set up for TDECU loans. If you would like to pay your loan from a TDECU account you may enroll in Online/Mobile Banking and set up automatic payments.

To automatically pay your TDECU loan from another financial institution, you will need to contact Member Care at: 800-839-1154.

Is there a limit to the dollar amount I can pay online?

Loan payments are limited to $2,500.00.

Is there a limit to the number of payments I can make online?

Users may not exceed 4 payments per account, per month.

To make additional payments you will need to call Member Care at: 800-839-1154. A $10 fee will be assessed.

I'm traveling out of the country. Will I be able to make a payment with this service while outside of the United States?

The service can be accessed from the following countries and territories:

United States of America and Territories, Belgium, France, Germany, Hungary, Italy, Japan, Korea, Latvia, Mexico, Netherlands, Okinawa, Poland, Portugal, Romania, Spain, Turkey, and Ukraine

Any countries and territories not listed above may be restricted or unable to access the service.

I'm having trouble logging in, what can I do?

If you’re using Google Chrome, be sure to clear your cache, exit the browser and re-start it. If you’re using Internet Explorer, you may try using Google Chrome as it is more compatible with our system. If you are still having issues logging in with Chrome after clearing your cache and exiting, check your internet connection. Please contact us if you are continuing to experience problems.