- Loan account number
- Date of birth
- Last 4 digits of social security number
- BUSINESS ACCOUNTS ONLY: Last 4 digits of Business Account EIN
- BUSINESS ACCOUNTS ONLY: Use 00/00/0000 as the DOB
- Save debit card or bank account information for future use
- Future-date loan payments up to five (5) days
- Last 4 digits of social security number
- Post payments the same day if scheduled before 6 p.m. CST
- Use the Make a Payment online portal in English or Spanish
- View recent & pending payments to avoid duplicates
- Make payments over the phone by calling 877.255.1400
- Set up recurring payments by contacting TDECU Member Care at 800.839.1154
- Debit card
- One-time ACH transfer from another financial institution
What is the TDECU Make a Payment Service?
What channels are available when using the TDECU Make a Payment Service?
The following channels are available for making a payment to your TDECU loan using this service:
What information do I need to use this service?
All you will need is the Primary Loan Account Holder’s:
Please Note: Full loan numbers can be located by logging in to Online & Mobile Banking or by viewing your monthly account statement.
What are some features of using the Make a Payment Service?
This service offers several helpful features including the ability to:
What loan types can be paid using the Make a Payment Service?
All loans, except credit cards, less than 60 days delinquent in which you are the primary or joint may be paid using this service.
Please Note: To make a credit card payment using this service, please call Member Care at 800.839.1154
Can I use this service if my loan is past due?
Loans must be less than 60 days delinquent to use the TDECU Make a Payment Service through tdecu.org/make-a-loan-payment, or via the services automated phone system.
Please Note: If a loan is over 60 days delinquent, please reach out to TDECU Loan Resolutions at 800.839.1154
I received an error stating - “Your account number cannot be verified. Please check for errors and resubmit” – what went wrong?
Incorrect information may have been entered. Please note, you must log in with your specific loan account number – not your Member number. Loan account numbers can be located by logging in to Online & Mobile Banking or by viewing your monthly account statement.
If you continue to experience issues please contact TDECU Member Care at 800.839.1154
Are partial payments accepted?
Are principal-only payments accepted?
Can I use my TDECU Debit Card or checking/savings account to make a payment?
No. Payments made to a TDECU Loan from a TDECU Debit Card or checking/savings accounts are not allowed using this service.
You can pay a loan using your TDECU account by making a transfer through Online or Mobile Banking, by calling Member Care at 800.839.1154 or by visiting any TDECU Member Center.
How can I check the status of my payment?
Can I cancel my payment after it is submitted?
Only payments in a ‘pending’ status may be cancelled once submitted.
Please Note: Please reach out to TDECU Member Care at 800.839.1154 for assistance in cancelling a pending payment.
Can I use a Credit Card to make a payment using this service?
No. The ability to make payments using a credit card are not offered. However, you can make a payment using the following payment methods:
Alternately, you can make a payment to your TDECU loan by transferring funds from your TDECU account through TDECU’s Online & Mobile Banking, Maxine telephone banking services or by setting up a recurring transfer by visiting a Member Center or calling Member Care at 800.839.1154.
Can I schedule my payment for a future date?
Can I set up recurring payments using this service?
Is there a limit to the dollar amount I can pay using this service?
Is there a limit to the number of payments I can make using this service?
If I am traveling out of the country, will I be able to use the TDECU Make a Payment Service while outside of the United States?
Yes. This service may be accessed from the following locations:
United States of America, U.S. Territories, Belgium, France, Germany, Hungary, Italy, Japan, Korea, Latvia, Mexico, Netherlands, Poland, Portugal, Romania, Spain, Turkey, and Ukraine
Please Note: When traveling to locations not listed above, you may be restricted from or unable to access this service.