Skip to main content Skip to footer
Menu

Frequently Asked Questions

Make a Loan Payment Service

What is the TDECU Make a Payment Service?

  • This service allows you to pay on your TDECU loans from non-TDECU accounts using an external debit card or bank account.

What channels are available when using the TDECU Make a Payment Service?

The following channels are available for making a payment to your TDECU loan using this service:

  • One-time Payment: Make a payment online by visiting tdecu.org/make-a-loan-payment
  • Automated Phone System (IVR): Make a payment over the phone by calling 877.255.1400
  • Member Care: Speak directly to a TDECU representative by calling 800.839.1154 (A $10 fee applies)

What information do I need to use this service?

All you will need is the Primary Loan Account Holder’s:

  • Loan account number
  • Date of birth
  • Last 4 digits of social security number
  • BUSINESS ACCOUNTS ONLY: Last 4 digits of Business Account EIN
  • BUSINESS ACCOUNTS ONLY: Use 00/00/0000 as the DOB

Please Note: Full loan numbers can be located by logging in to Online & Mobile Banking or by viewing your monthly account statement.

What are some features of using the Make a Payment Service?

This service offers several helpful features including the ability to:

  • Save debit card or bank account information for future use
  • Future-date loan payments up to five (5) days
  • Last 4 digits of social security number
  • Post payments the same day if scheduled before 6 p.m. CST
  • Use the Make a Payment online portal in English or Spanish
  • View recent & pending payments to avoid duplicates
  • Make payments over the phone by calling 877.255.1400
  • Set up recurring payments by contacting TDECU Member Care at 800.839.1154

What loan types can be paid using the Make a Payment Service?

All loans, except credit cards, less than 60 days delinquent in which you are the primary or joint may be paid using this service.

Please Note: To make a credit card payment using this service, please call Member Care at 800.839.1154

Can I use this service if my loan is past due?

Loans must be less than 60 days delinquent to use the TDECU Make a Payment Service through tdecu.org/make-a-loan-payment, or via the services automated phone system.

Please Note: If a loan is over 60 days delinquent, please reach out to TDECU Loan Resolutions at 800.839.1154

I received an error stating - “Your account number cannot be verified. Please check for errors and resubmit” – what went wrong?

Incorrect information may have been entered. Please note, you must log in with your specific loan account number – not your Member number. Loan account numbers can be located by logging in to Online & Mobile Banking or by viewing your monthly account statement.

If you continue to experience issues please contact TDECU Member Care at 800.839.1154

Are partial payments accepted?

Yes. You can make a partial payment on your TDECU loan using the Make a Payment Service.

Are principal-only payments accepted?

No. At this time principal-only payments are unable to be processed using this service.

Can I use my TDECU Debit Card or checking/savings account to make a payment?

No. Payments made to a TDECU Loan from a TDECU Debit Card or checking/savings accounts are not allowed using this service.

You can pay a loan using your TDECU account by making a transfer through Online or Mobile Banking, by calling Member Care at 800.839.1154 or by visiting any TDECU Member Center.

How can I check the status of my payment?

To check the status of a payment simply log in to the One-time Payment portal on tdecu.org/make-a-loan-payment, then select the “Recent/Pending Payments” option at the top right corner of the screen to view the status of your previous payments.

Can I cancel my payment after it is submitted?

Only payments in a ‘pending’ status may be cancelled once submitted.

Please Note: Please reach out to TDECU Member Care at 800.839.1154 for assistance in cancelling a pending payment.

Can I use a Credit Card to make a payment using this service?

No. The ability to make payments using a credit card are not offered. However, you can make a payment using the following payment methods:

  • Debit card
  • One-time ACH transfer from another financial institution

Alternately, you can make a payment to your TDECU loan by transferring funds from your TDECU account through TDECU’s Online & Mobile Banking, Maxine telephone banking services or by setting up a recurring transfer by visiting a Member Center or calling Member Care at 800.839.1154.

Can I schedule my payment for a future date?

Yes. Payments submitted through the Make a Payment Service may be future-dated up to five (5) days.

Can I set up recurring payments using this service?

Yes. You can set up recurring payments to your TDECU loan from another financial institution by contacting TDECU Member Care at 800.839.1154.

Is there a limit to the dollar amount I can pay using this service?

Yes. Loan payments are limited to $5,000 using this service.

Is there a limit to the number of payments I can make using this service?

No. At this time, there are no limits to the number of payments that can be made using this service.

If I am traveling out of the country, will I be able to use the TDECU Make a Payment Service while outside of the United States?

Yes. This service may be accessed from the following locations:

United States of America, U.S. Territories, Belgium, France, Germany, Hungary, Italy, Japan, Korea, Latvia, Mexico, Netherlands, Poland, Portugal, Romania, Spain, Turkey, and Ukraine

Please Note: When traveling to locations not listed above, you may be restricted from or unable to access this service.

Live Chat