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Bill Pay changes are coming June 23rd

Your prompt attention is requested.


Here’s what you need to know

Thanks to your feedback, we’re taking action to launch an all new bill pay experience on June 23rd. We’re aligning with an industry-best provider that shares our passion for innovation. Our goal is to ensure your TDECU Bill Pay experience is easier, more secure and more convenient than ever. And while this conversion requires some changes and preparation, we’re excited about the enhanced Bill Pay and person-to-person features we’re sure you’ll love.

Here’s what you have to look forward to

The following features can all be handled directly through online and mobile banking:

  • Manage eBills
  • Add and control your payees
  • Enroll into the bill pay service
  • Easy transaction search and filter options
  • Find the status, amount and due date of bills with the eBill feature
  • Enhanced Member support via phone, secure messaging and online chat
  • Demo videos, how-to guides and FAQs to guide you through the changes
  • Person-to-person payments with pass-phrase security

Pre-conversion checklist

The following steps need to be completed no later than June 15, 2020

  • Print or record your payment history and payee information. Not all history will transfer over, so be sure you prepare by creating a record of items that are important to you.
  • Review scheduled payments. It’s important to review your scheduled payments to confirm they will arrive by the due date. To clarify, payments scheduled for June 23rd and June 24th will not be paid, and any payments scheduled between June 22nd and June 26th should be rescheduled to pay prior to June 22nd so they are not late or missed.
  • Update payment accounts. Following the conversion, all payment sources must come from a TDECU Checking Account. Please update payments from non-TDECU accounts accordingly, or make alternate payment arrangements.
  • Transfers scheduled between TDECU accounts through Bill Pay will need to be set up as transfers within Online/Mobile Banking. Prior to the conversion, you’ll need to move any transfers that are set up within the Account Transfers section of Bill Pay to Online/Mobile banking. After conversion, transfers between TDECU accounts will only be managed within Online/Mobile Banking, not through Bill Pay.

Once the new system goes live, you may need to re-activate a few payees – including those in PopMoney (person-to-person) – as they may no longer be available due to deactivation or may not be active in the new system.

Preparing for the change

Important notes

If your normal MONTHLY BILLPAY PAYMENT FALLS BETWEEN JUNE 22nd and 28th, you may want to consider manually paying your JUNE payment or rescheduling your JUNE bill pay to BEFORE JUNE 21st. Taking these steps will ensure you do not have a late or missed payment in the event there are any unforeseen issues during the week of conversion. Payments specifically scheduled for June 23rd and 24th will not be paid. Also note: As we move to an enhanced funding/payment process with the new provider, payments on these specific dates will fall outside of the first payment date, which pulls funds 2 days ahead. The first payments to go out on the new system will be those scheduled after June 25th.

Important dates

Last day to print your current Bill Pay History June 15, 2020
Last day payments will be sent in current system June 22, 2020
Access to Bill Pay and PopMoney will be unavailable June 16, 2020 to June 22, 2020

If you have any questions regarding Bill Pay, please see the FAQs below to get answers. You’ll also receive additional important information from support@billpayemail.com prior to and after the conversion date. Please read the information carefully to ensure you stay up-to-date.

Bill Pay Update FAQ

What is the purpose of the bill pay conversion?

TDECU is transitioning its current bill pay and P2P (peer-to-peer) services to a new provider.

Our new provider, iPay will replace Checkfree (bill pay) and PopMoney (P2P).

When will the new bill pay service go live to the Membership?

The first date of service will be Tuesday, June 23, 2020.

Why is TDECU changing bill pay and P2P providers?

TDECU is always evaluating current product and service offerings to ensure it’s providing the best Member experience. The move to iPay will provide Members with improved functionality, allowing them to manage their finances with ease.

Aligning with an industry-leading provider will also enable TDECU to take advantage of best-in-class features and services in the future.

What new features will be available once we move to iPay?

Members will no longer face a disjointed user experience when trying to manage certain aspects of their bill pay experience.

Along with our current integrated bill pay capabilities, Members will be able to take advantage of the following features directly from the TDECU Digital Banking app:

  • Manage eBills
  • Add new payees
  • Enroll into the bill pay service

What new services will be available once we move to iPay?

Members will be able to take advantage of the following iPay services:

  • Support available via phone, secure messaging and online chat
  • Vendor-provided demo videos, frequently asked question guides and several other tools to help you get the most out of the new service
  • A safer way to pay with pass-phase protected P2P payments
  • Decreased NSF fees — iPay will only send payments if funds are available or if you have enrolled into our courtesy pay service for the selected account.

What do Members need to do to prepare for the conversion?

Print and save all history and account information for current payments.

  • Some payment and payee information will not transfer over during the conversion.
  • To print your payment activity and history from your desktop:

    1. Click on the "Advanced" drop down list within the Bill Pay service
    2. Select "Visit Bill Pay Site"
    3. Select "Activity" from the top menu bar
    4. Select the date rage you would like to view
    5. Right click within the window and select "Print"
     
  • To print your payee information from your desktop:

    1. Click on the "Advanced" drop down list within the Bill Pay service
    2. Select "Visit Bill Pay Site"
    3. Select "Payment Center" from the top menu bar
    4. Select the payee you would like to view
    5. Right click within the window and select "Print"
     

If you use a non-TDECU account to make payments, and those payments are scheduled for June 22nd or after, you will need to pay those bills using an alternate account or method.

  • External account payments will not convert over to the new bill pay service.

What if a I have a payment scheduled between June 22nd and June 28th?

You should consider manually paying your June payment or rescheduling your payment to pay before June 21st.

  • This will ensure that you do not have a late or missed payment in the event there are any unforeseen issues during the conversion.

Payments specifically scheduled for June 23rd and June 24th will not be paid.

  • Post-conversion, iPay will pulls funds two days ahead of the payment date.
  • Payments scheduled for the 23rd and the 24th fall outside of the first payment on the new bill pay system.
  • The first payments to go out from iPay will be for those payments scheduled for June 25th and later.

When do Members need to complete their pre-conversion tasks?

Members should complete all pre-conversions tasks by June 15th

Will Members have to re-enroll into bill pay once the conversion is complete?

No. All active bill pay users will convert over to the new bill pay system.

Members will be prompted to accept an updated bill pay agreement when the new system goes live on June 23rd.

Will eBills convert over to the new bill pay system?

No. Members will need to contact the payee for these payments to re-establish eBills on their new bill pay account.

Members may also re-enroll into paper statements. Payees typically do not automatically turn paper statements back on without a customer request.

Will my recurring payments convert over to the new bill pay system?

Yes, as long as the payments are not scheduled to or from an external account (non-TDECU account).

Will payments scheduled from external (non-TDECU) accounts convert over to the new bill pay system?

No. Members will need to update these payments to draw from a TDECU checking account, or make other payment arrangements.

Will payments scheduled from external (non-TDECU) accounts convert over to the new bill pay system?

No. Members will need to update these payments to draw from a TDECU checking account, or make other payment arrangements.

Will payments scheduled between TDECU accounts convert over to the new bill pay system?

No. Members can leverage the funds transfer option in TDECU Digital Banking to transfer money between their TDECU accounts.

Will P2P (PopMoney) payees convert over to the new system?

No. Members will need to add and re-verify their P2P payees when making their first payment from the new system.

Is there any reason a current bill pay user would not convert over to the new system?

All Members in an active status and currently enrolled in bill pay should convert over to the new system.

The following exclusions may apply:

  • Profiles in an inactive or frozen status
  • Profiles enrolled in bill pay, but never sent a payment through the system
  • Profiles that never setup a payee
  • Profiles whose only pay from account is in a closed, charged off or dormant status
  • Profiles whose only pay from account is an external (non-TDECU) account
  • Profiles with no activity within the past 12 months
  • Profiles with incorrect payee addresses
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