Privacy Notice
We're committed to maintaining your privacy and trust
Find out how we collect, use, share, and protect personal information about you below or:
Download Privacy Notice (PDF)
WHY?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
WHAT?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number
- Areas of Interest
- Income
- IP address, use of this website, online services
- Location & other sites
- Transaction history, account transactions, balances, payment history, and checking account information.
- When you are no longer our member, we continue to share your information as described in this notice.
HOW?
All financial companies need to share members' personal information to run their everyday business. This information may be collected with the use of pixel tags, clear GIFs or "cookies" which are pieces of data stored on your device. These are assigned to the device by a server and when you return to the site data is returned to the server. Most browsers allow you to reject and delete cookies; however this may degrade your online experience on our site. In the section below, we list the reasons financial companies can share their members' personal information; the reasons TDECU and its affiliates choose to share; and whether you can limit this sharing.
personal information | ||
|---|---|---|
| For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | ||
| For our marketing purposes - to offer our products and services to you | ||
| For joint marketing with other financial companies | ||
| For our affiliates' everyday business purposes - information about your transactions and experiences | ||
| For our affiliates' everyday business purposes - information about your creditworthiness | ||
| For nonaffiliates to market to you |
Who We Are | |
|---|---|
| Who is providing this notice? | TDECU and its affiliates means Texas Dow Employees Credit Union and TDECU Insurance Agency. |
What We Do | |
|---|---|
| How do TDECU and its affiliates protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also maintain other physical, electronic, and procedural safeguards to protect this information and limit access to information to those employees for whom access is appropriate. |
| How do TDECU and its affiliates collect my personal information? | We collect your personal information, for example, when you:
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| Why can't I limit all sharing? | Federal law gives you the right to limit only:
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Definitions | |
|---|---|
| Affiliates | Companies related by common ownership or control. They can be financial and non-financial companies.
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| Nonaffiliates | Companies not related by common ownership or control. They can be financial and non-financial companies.
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| Joint Marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
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Other Important Information |
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| COMPLAINT NOTICE: If you have a problem with the services provided by this credit union, please contact us at: TDECU, 1001 FM 2004, Lake Jackson, TX 77566-4012 800.839.1154 This credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department through one of the means indicated below: In person or US Mail: Texas Credit Union Department, 914 East Anderson Lane, Austin, Texas 78752-1699 Phone: 512.837.9236 Fax: 512.832.0278 Email: complaints@cud.texas.gov Website: cud.texas.gov |