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Security and Fraud Information

Scammers may pose as TDECU employees or Bank Security Officers and call from fake phone numbers in an attempt to gain access to your personal information (known as "vishing" scams). This may happen via call or email, including scammers reaching out claiming that there has been fraudulent transactions on your account, and attempting to verify the information.

While TDECU may call you to enhance your Member Experience, for security reasons, we will NEVER ask for your:

  • full account number
  • card number
  • PIN numbers
  • social security number
  • online/mobile banking login ID
  • or Secure Access Codes delivered to you via email, telephone, or text message.

If you are contacted by anyone requesting any of this information or feel uncomfortable in any way, you should end the communication and contact us directly at (800) 839-1154 or come into a Member Center.

Visit our security and fraud center to get more tips, tools and advice to better protect yourself.

Security and fraud tips, tools and advice to help protect you

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