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Online Security & Fraud Prevention

TDECU strives to make your banking as convenient as possible while keeping your information secure. We are committed to maintaining the privacy and security of your personal and private information.

There are now many ways to access your banking information through TDECU ranging from in person to online to your mobile phone. These different options come with different risks to your privacy. In order to help protect your information, we have created this Member Awareness page so that you will have a central location to view TDECU policies and security recommendations.

Two critical components to keeping your information secure are as follows:

  • Keep sensitive information such as social security number, member number, PIN number(s), ATM card(s) and checkbook(s) in a secure location. We strongly suggest that you do not share this information with anyone.

  • Although TDECU will contact you by email from time to time in accordance with our Privacy Policy, we will never initiate a request for you to send us your personal or account related information via e-mail, unrequested telephone call or text message. That includes sensitive information such as social security number, member number, PIN number(s) or login information (id and/or passwords), nor will we ask for you to verify your account information through email, unrequested telephone call or text.

If you feel you’ve received a suspicious unrequested telephone call, email or text, please report it to This email address is being protected from spambots. You need JavaScript enabled to view it. immediately. NOTE: this email address is only for reporting fraudulent communications, it is NOT for account-related questions or reporting specific transactions. Should you need to report fraud, please visit our Fraud Center page or contact Member Care at 800-839-1154.

Have you experienced fraud on your TDECU accounts?

If your TDECU VISA® debit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud to us. Visit our Fraud Center today to report fraudulent debit card activity quickly and easily.

Important TDECU Information

Privacy Policy
Online Banking and Mobile Security
Smartphone Security Tips
Account Terms & Conditions
Regulation GG (UIGEA) Notice

Additional Information

Complaint Notification
Staying Safe Online
Identity Theft
Report Fraud
Documents Available to Members

NCUA Fraud Information Center

Computer Security

FTC OnGuard Online

Identity Theft

FTC Report Identity Theft

Consumer Reporting Agencies (Credit Bureaus)

P O Box 740256
Atlanta, GA 30348

P O Box 4500
Allen, TX 75013

P O Box 2000
Chester, PA 19016

Privacy Policy | Terms & Conditions | Routing Number: 313185515

© 2017 TDECU
This credit union is federally insured by the National Credit Union Administration
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