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Online Credit Card and Loan Applications will be Unavailable Wednesday, September 28, 2016, from 9:30 PM until 11:30 PM CT. Learn more here.

Online Security & Fraud Prevention

TDECU strives to make your banking as convenient as possible while keeping your information secure. We are committed to maintaining the privacy and security of your personal and private information.

There are now many ways to access your banking information through TDECU ranging from in person to online to your mobile phone. These different options come with different risks to your privacy. In order to help protect your information, we have created this Member Awareness page so that you will have a central location to view TDECU policies and security recommendations.

Two critical components to keeping your information secure are as follows:

  • Keep sensitive information such as social security number, member number, PIN number(s), ATM card(s) and checkbook(s) in a secure location. We strongly suggest that you do not share this information with anyone.

  • Although TDECU will contact you by email from time to time in accordance with our Privacy Policy, we will never initiate a request for you to send us your personal or account related information via e-mail, unrequested telephone call or text message. That includes sensitive information such as social security number, member number, PIN number(s) or login information (id and/or passwords), nor will we ask for you to verify your account information through email, unrequested telephone call or text.

  • If you feel you’ve received a suspicious unrequested telephone call, email or text, please report it to This email address is being protected from spambots. You need JavaScript enabled to view it. or call 800-839-1154 immediately. NOTE: this email address is only for reporting fraudulent communications, it is NOT for account-related questions or reporting specific transactions. Should you need to report these please contact Member Care at 800-839-1154 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Important TDECU Information
Privacy Policy
Online Banking and Mobile Security
Smartphone Security Tips
Account Terms & Conditions
Regulation GG (UIGEA) Notice

Additional Information
Complaint Notification
Fraud Awareness
Identity Theft
Report Fraud
Documents Available to Members

For additional information about identity theft and other tips on how to protect yourself and your information, visit the links below:

NCUA Fraud Information Center

Computer Security
FTC OnGuard Online

Identity Theft
FTC Report Identity Theft

Consumer Reporting Agencies (Credit Bureaus)

Equifax
P O Box 740256
Atlanta, GA 30348
866-349-5191

Experian
P O Box 4500
Allen, TX 75013
888-397-3742

TransUnion
P O Box 2000
Chester, PA 19016
800-680-7289

Privacy & Security | Terms & Conditions | Routing Number: 313185515

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This credit union is federally insured by the National Credit Union Administration
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