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What to do if your TDECU VISA® debit card has been compromised

We take protecting your finances seriously. If your TDECU VISA® debit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud to us. By taking the steps to report the fraud, we can begin working to restore your finances.

The first step is to click the red button (below) to complete a fraud affidavit. Upon successful completion and submission of the form, you will receive a copy of your electronically signed debit card fraud affidavit via e-mail. A TDECU representative will contact you within 10 business days to finalize your fraud claim.

REPORT DEBIT CARD FRAUD

Report fraudulent transactions online.

What to do if your TDECU VISA® credit card has been compromised

If your TDECU VISA® credit card has been lost or stolen, or your account has been compromised, it is important to immediately report the fraud.

To report fraud on a TDECU VISA® credit card, please contact our partners at Vantiv by calling 800-442-4757.

What should I do after I report fraud?

After notifying TDECU of fraudulent activity, you should:

  1. Contact the major credit reporting agencies (credit bureaus) to request a "fraud alert" on your file. This will require creditors to call you before they open an account in your name. The three major credit reporting agencies are:

    Equifax: 866-349-5191 | www.equifax.com
    Experian: 888-397-3742 | www.experian.com
    TransUnion: 800-680-7289 | www.transunion.com

  2. Notify your local law enforcement agency to file an Identity Theft Report.
  3. Report situations of consumer fraud to the Federal Trade Commission at ftc.gov.

For additional information about identity theft and other tips on how to protect yourself and your information, visit the links below:

Fraud Prevention

NCUA Fraud Prevention Center

Computer Security

OnGuard Online

Identity Theft

Equifax
P O Box 740256
Atlanta, GA 30348

Experian
P O Box 4500
Allen, TX 75013

TransUnion
P O Box 2000
Chester, PA 19016

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