Why are you making this change?
Will there be any system downtime associated with this change?
Will I have access to the current online banking system after this change?
Will I still be able to use the same User ID when I log into the new system?
Will I still be able to use the same Password when I log into the new system?
Will the recurring and future dated transfers that I have established in the current online banking system be transferred to the new system?
Will I continue to have access to online Bill Pay?
Will any of my account numbers change as a result of the new system?
Who should I call if I have questions or problems before or after the upgrade?

Why are you making this change?

We strive to offer you the best online banking service possible, and this upgrade allows us to continue to do that. You will have access to a host of new features including:

• Secure messaging so that you can securely communicate with us electronically
• Customizable account alerts to notify you by phone or e-mail of important changes to your account
• Online wire transfers so that you can send money to other individuals or businesses who are not TDECU members
• Full mobile banking so you can access your accounts on the go from any web-enabled mobile device

Will there be any system downtime associated with this change?

There is no planned downtime associated with this change.

Will I have access to the current online banking system after this change?

The new system will be your exclusive online banking system.

Will I still be able to use the same User ID when I log into the new system?

Yes, you will use the same User ID in the new system as the current system.

Will I still be able to use the same Password when I log into the new system?

The first time you log into the new system, you will enter the same Password that you use in the current system. You will then be prompted to reset your password for security purposes.

Will the recurring and future dated transfers that I have established in the current online banking system be transferred to the new system?

Yes, your recurring and future dated transfers that you have established for your account in the current system will be transferred to the new system and processed as scheduled.

Will I continue to have access to online Bill Pay?

Yes, if you currently use online Bill Pay you will have continued and uninterrupted access to it through the new system. If you are not a current user of online Bill Pay, you will be able to enroll through the new system

Will any of my account numbers change as a result of the new system?

No, none of your TDECU account number(s) will change as a result of the new system.

Who should I call if I have questions or problems before or after the upgrade?

A representative from our Member Care team will be happy to assist you with any additional questions or problems you may have. Please call 866-588-9981 to speak with them.