FAQ’S FOR POTENTIAL MERCHANTS

1. Are there any monthly, annual, or per application fees for businesses involved in the Merchant Lending Program?
No

2. Are there are any upfront fees to my customer?
No, there are no upfront fees to your customer.

3. Is there a minimum loan amount that my customer can apply for?
The minimum loan amount is $1,000

4. How does a customer apply for financing?
The customer will apply at your business using a streamlined online application filled out with the customer’s information.

5. How long does it take for a decision on a loan to be made?
You will usually have a decision in a matter of minutes.

6. What other Merchants participate in your program?
Visit our participating merchants web page for a current list of merchants that are participating.

7. What hours is there someone available to review loans?
There is someone available Monday – Friday 8:30 am to 7 pm, and on Saturdays and most holidays from 9 am to 4 pm.

8. What if I have more questions?
Please call us 1-877-722-1017, Mon. – Fri. 8:30 am – 7 pm or Saturday 9 am – 4 pm, or email us at merchantlending@tdecu.org

9. How does On-the-Spot Financing work to process a customer's loan?
Your business has access to a secure website to see the loan decision and when the loan is approved, you'll be able to print the loan documents and have your customer sign - without ever leaving your store.

10. How fast do participating businesses get paid?
We know how important quick funding is for your business so you will usually have your loan proceeds posted within two business days after we receive the loan documents.