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• Hurricane Preparedness Guide

As residents of the Texas gulf coast, we've learned a lot about preparing for hurricanes. These storms are part of life here and we get a little better at dealing with them each time we experience a storm. Some say the experience makes us stronger. At TDECU, we agree.

We were here for you during Rita and Ike. We got through both natural disasters together, and we finished up with a stronger sense of friendship and community.

Helping you in time of need is why we exist. TDECU wants you to know we have procedures in place to deliver uninterrupted service to all our members. So here's our promise to you.

Before the storm we will:

• Keep our branches open until the official mandatory evacuation order is issued.
• Announce a closing time for branches most likely to be impacted so our employees can obey the mandatory evacuation order.
• Keep branches open in areas not directly affected by the storm.
• Enable access to your money at all ATMs within a 100 mile radius of the branch.
• Advance emergency loans for hotel, meals and estimated miscellaneous expenses prior to evacuation.

During the storm we will:

• Protect your personal financial data in a secure back-up location far from harm's way staffed by TDECU professionals.
• Provide uninterrupted service and access to emergency money through online banking, credit union service centers, TDECU Visa or MasterCard credit cards, as well as through 37,000 free ATMs throughout the U.S.
• Keep you informed of TDECU's ongoing operations, open and closed branches, and storm updates. Just check our website or call 800-839-1154.

After the storm we will:

• Provide loans for repairs to your home or business and replacement of contents and equipment.
• Increase available funds on your TDECU credit card for unexpected expenses, clean-up or loss of time on the job.
• Consolidate your multiple payments into one low-interest payment to help you balance your budget.
• Allow you to skip up to 2 monthly loan payments at no penalty to allow you breathing room to catch up.

AND NO MATTER WHERE YOU GO, TDECU KEEPS YOU CONNECTED.

If you evacuate to:

• Austin, TX There are 214 Allpoint™ ATMs within 50 miles, and 482 within 100 miles. There are 12 credit union service center locations within a 10 mile radius.
• Bryan, TX There are 24 Allpoint ATMs within 50 miles, and 930 within 100 miles. There are 3 credit union service center locations within a 10 mile radius.
• Dallas, TX There are 899 Allpoint ATMs within 50 miles, and 1005 within 100 miles. There are 6 credit union service center locations within a 10 mile radius.
• Huntsville, TX There are 123 Allpoint ATMs within 50 miles, and 853 within 100 miles. There is 1 credit union service center location within a 30 mile radius.
• San Antonio, TX There are 232 Allpoint ATMs within 50 miles, and 433 within 100 miles. There are 23 credit union service center locations within a 10 mile radius.

Find exact locations of surcharge-free ATMs and service center locations by entering your ZIP code on this website's homepage or throughout many pages of the website, including this page.

How can I access my account during a disaster if physical access to TDECU branches is cut off?

• Online Banking: Access your account 24/7 with our easy and FREE online banking services.
• Credit Union Service Centers: TDECU is part of the Texas Credit Union Service Centers program. This program gives you access to your TDECU accounts at over 3,612 Credit Union Service Centers and other credit unions across the country. Various transactions such as cash withdrawals, deposits and loan payments can be made. For a list of service centers/credit unions, go online to TDECU.org and enter your ZIP code for the nearest locations.
• Visa® Debit Card and ATMs: You can access your account using your TDECU Visa® Debit Card or ATM card at any ATM carrying the Pulse, Interlink or Allpoint network symbol. You can also use your Visa® Debit Card to make purchases at all merchants that accept Visa®. TDECU implements stand-in limits for ATM withdrawals and Visa® Debit Card purchases in the event our systems are down for more than a short period of time; allowing you continual access to the available funds in your account. For a list of TDECU's surcharge-free ATMs, including the 37,000 surcharge-free Allpoint ATMs, use the ATM finder on our homepage or throughout many pages of the website, including this page.