At TDECU we strive to provide the highest level of service possible to you, our member. You trust us to protect your privacy and personal information as well as your monetary assets, and we fulfill that trust by implementing, maintaining and enhancing the highest online security standards available.

We need your help to make that protection even more effective. Please read our online privacy policy, which will help you understand how we use your personal information. Also, take a few minutes to explore our information resources regarding identity theft and fraud prevention. This will help keep your online experience at TDECU and the Web safe and secure.

Privacy Policy Our current Privacy Policy can be found by clicking on the link below:   Privacy Policy Online Security & Fraud Prevention TDECU maintains a Customer Awareness Program (CAP) page to keep our members informed on the issues that can affect their security and privacy. Please click on the following link to access our most current information: Customer Awareness Program (CAP)

How can we help?

If our service is not meeting your expectations please contact us and let us know what we can do. You can contact us by clicking on the following:

Contact Us

Complaint Notice
Texas Dow Employee Credit Union is incorporated under the laws of the State of Texas and is subject to regulatory oversight by the Texas Credit Union Department. If TDECU does not resolve a dispute to your satisfaction you may file a complaint against the credit union. Information regarding how to file a complaint may be found by clicking:

Complaint Notice